Assistant Manager - Recruitments at Homeward Residential, Inc.
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AM - Learning & Development - BPO (5-8 yrs)
JOB DESCRIPTION
Job title: Learning & Development (L&D) Assistant Manager
Reports to: Manager L&D
Location: Pune
Job purpose:
To design, deliver, manage and evaluate organizational L&D activities. To provide employees with professional L&D support, guidance and solutions.
Key performance indicators:
- Content Development
- Training Delivery
- Training Effectiveness and ROI
KEY TASKS:
- Support the development and implementation of the L&D plans for each role
- Liaise, support and advise L&D activities for stakeholder
- Design and delivery of L&D solutions, ensuring content and delivery meets business objectives.
- Manage L&D administration; tracking L&D requests and activities, monitoring Personal Development plans, course invitations, room bookings, evaluations and ROI
- Co-ordinate, design, deliver and evaluate L&D solutions; facilitate workshops, meetings, learning groups and training courses.
- Identify external vendors and other initiatives to support development activities.
- Coach, advise and/or guide employees on all aspects of L&D activities.
- Promote a positive learning organization and support and Implement changes
- Identify improvements to L&D processes, procedures and systems.
- Manage vendor payments and the learning library
KEY SKILLS
- Adult Learning techniques
- Content Development
Training Delivery
- Research & Analysis
- Design, delivery and evaluation of creative L&D solutions
- PC literate with PowerPoint, Excel and Word skills
Coaching
- EDUCATION & EXPERIENCE REQUIREMENTS
- Graduate in any field with 6 years of work experience
- Minimum 3 years of core training experience. Should have at least 1 year of training experience in Learning & Development related topics
DESIRABLE
- MBA/ BA in Psychology
- Experience of managing and coordinating Projects
- Knowledge of Coaching methodologies
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