AM / DM - HR Business Partner for an MNC BPO in Hyderabad.

Job Summary:

The HR Business Partner Lead is responsible for partnering with business. He/She would be responsible for building a strong HR relationship with stakeholders, building mechanisms to drive performance management, Associate engagement and development, Career counseling/coaching, compliance of HR practices and guidelines. The HRBP Lead will understand requirements of business and will work closely with customer leadership in forecasting supply and demand, and offering tailor made solutions.

Key Responsibilities:

Strategy & Planning

To partner with the leadership to understand business environment and work priorities to develop and execute innovative solutions to address current associate management issues.

Define review and feedback mechanism within the team to ensure effective communication flows

Coach leadership on the HR aspects of key business strategies, issues and decisions.

To be able to define the crucial activities from a HR / BP standpoint to drive effective execution and the desired outcome

To be a catalyst to drive HR strategy to enable the organization to be one of the premier associate experience providers

Performance Management and Professional Development

To drive the philosophy for PMS as defined in the process

Manage the execution and implementation of major Human Resources processes working with the team of HR representatives (e.g. annual and midyear promotions, annual performance management, compensation and salary administration) according to geographic/entity guidelines.

Manage the performance management processes such that managers are coached upon effective feedback mechanism, timeline adherence and handling grievance issue along with the concerned manager on a case to case basis

Coach supervisors in the career development of all assigned associates by educating them on the career model and providing guidance on career plans/training plans based on individual goals and the goals of the group and/or geography.

Associate Relations and Associate Transitions

Serve as an escalation point for complex associate relations issues and provide guidance and intervention, as needed to resolve associate grievances.

Coach and advise HR representatives on HR policy and ensure compliance to the companys policies.

To ensure that the sensitive issues are handled effectively and are brought to a logical conclusion with constant communication to relevant stakeholders

Resource planning (if applicable)

Ensure team is maintaining personnel information in all appropriate systems; monitor actual headcount, new hires, attrition vs. plan; report on capacity, chargeability, and availability; analyze trends and make recommendations and follow through with actions.

Collaborate with Talent Acquisition teams and colleagues in other entities to ensure plans and targets are being achieved.

Manage headcount plans to drive promotions, transfers, and attrition (both managed and un-managed) decisions. Oversee HR teams execution of these transitions.

To consult with the mangers on effective resource utilization

Generalist HR

Work with leadership and Finance to develop and monitor personnel development budgets including training spend and community spend.

Drive the policy awareness and ensure compliance across the organization. Being a SPOC for providing clarifications on policies as required.

Address management requests for analysis on key performance indicators relating to people issues (e.g. retention, billable heads, leaves etc.).

Partner with the L&LD team to assess skill gaps with leadership, execute plans for skill development areas and support HR Representative Generalists in identification of people to attend training.

To drive the engagement programs as and when defined/rolled out by the HRBP team

Keeping the team apprised of best practices and knowledge. Enabling the team to be apprised of human resources industry trends/market benchmarks.

Manage associate satisfaction programs to improve morale and retention. Promote an environment that encourages employee growth. Review results of People Surveys and work with leadership to affect change. Oversee customer Community meetings/activities.

Team Development

To engage with the teams on a regular basis to review progress and updates

To groom team members to perform at higher levels of expertise

To build synergies among different functions of HR and across locations

To build ways to foster knowledge sharing with the team

Desired Candidate Profile :

Education:

MBA in HR from a reputed institute with 5+ years of work experience.

Work Experience:

3+ years of HR experience with minimum 6 years in a HRBP role and currently working a reputed MNC BPO / IT in a AM / DM HR BP role.

Knowledge and Skill Requirements:

Comprehensive knowledge of the principles and practices of HR & an understanding of employment Law/HR practices

Understands the workforce demographics, critical capabilities, and trends impacting the specific functions being supported.

Ability to quickly learn, understand, and remain current on the drivers to company performance, the industry, customer segments, the company value proposition and how the business retains competitive advantage in the marketplace

Ability to build strategic partnerships. Build relationships internally and externally. Collaborates across the organization to maximize outcomes

Excellent oral and written communication skills

Knowledge of MS Office

Analytical skills

Local candidates preferred.

And, candidates from MNC BPOs / IT companies preferred.

Interested candidates can mail their profile or call us @ 040-40101210/11.

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