AM/DM - Campaign Manager - Telecom

Urgent Opening in Leading Telecom Operator for the position of Campaign Manager in Ranchi

Position: Campaign Manager

Designation: AM/DM

Location: Ranchi

Age: 32 years max

Job Description:

Role profile

Role title: AM/DM-Campaign

Function: Marketing Operations

Reports to: BDM Location: Ranchi

Role purpose: The position is responsible for reporting and measurement of all U&R & Vas campaigns across the circle.

Key account-abilities and decision ownership:

Process Management

- The campaign planning team in each circle takes campaign briefings consisting of completed message/creative, and target group selection criteria.

- This position will be responsible for the chordiant launch and will be the chordiant expert - will define campaigns on chordiant across the product groups and will also be responsible for reporting and measurement of all campaigns

- The team will manage delivery of the message to the target group, and fulfillment of responses to the message.

HSW Compliance

- To keep yourself abreast with all the HSW polices/procedures (including department specific regulatory requirements) and to drive, Health Safety and well-being within the group you are heading (i.e. department /function/vertical) by ensuring that all related policy/procedures are implemented without gaps including their customization as per group's requirement and by encouraging group to participate in all HSW related activities initiated at corporate/circle/local and departmental level.

Core competencies, knowledge and experience:

Critical Success Factors

- Project Management

- Problem Solving

- Delivering Results-handling multiple activities

- Relationship Building

Threshold Functional Competencies

- Customer Service exposure

- Operational management background with process focus

- Proven ability to deliver in an operational environment, including ongoing improvement in productivity and quality and reduction in cycle time

- Typically from a process/operational background, e.g. call center, program management, quality management, etc.

Differentiating Functional Competencies

- Relentless Execution

- Delighting our Customers

- Organisation Awareness

- Working Together

- Solutions Driven

Experience

- Minimum 2-5 years of work experience,

- preferably with telecom industry experience in customer service domain

Must have technical / professional qualifications:

- Essential : MBA in marketing from a reputed management institute

Dimensions

Non - Financial

- Driving a customer focused in managing product management approach would be a critical dimension of the role with high focus on service differentiation.

- Campaign Optimisation

Key performance indicators

- Reporting and measurement of all U&R & Vas campaigns across the circle

For further details you can get in touch with Harsha on 8697317405