allcheckdeals.com - Senior Manager/Associate Vice President - Business Operations

We are one of the leading consumer internet company with more than 4500 people employees present over 48 locations in India. Looking for Senior Manager/Associate Vice President - Business Operations.

Work Location - Noida (Delhi/NCR)

Job Role :

To focus on over all business operations and building up processes related to better customer experience .

Key Responsibility Areas :

- Identifying customer impacting issues, working out solutions and process improvements to improve TAT & quality of delivery.

- Devise and implement training programs to improve the quality and productivity of the team.

- Drive process improvements initiatives to boost the operational efficiency of the site and process.

- Required to take independent decisions on setting up priorities taking into account all possible factors that can influence the business and client satisfaction.

- Should be able to develop short and long term plans and strategy to achieve the operational effectiveness.

- Should have the ability to build relationship with Cross functional teams to enable better performance and skill development.

- Leading a team of 55 - 60 associates; accountable for overall client delivery and New Project creation.

- Should have quality orientation and be able to lead and drive the continuous improvement culture through various tools and techniques.

- Identify and eliminate impediments to quality & productivity.

Requirements :

- Post graduate With 6-10 years of relevant experience Preferably in Service Industry.

- Sound Knowledge Of Workforce Management Process & Methodologies.

- Experience In Coaching & Development Of Large Teams.

- Good Working Interpersonal And Negotiation Skills.