Are you an AWESOME Pre-Sales person

Do you get energized by TECHNOLOGY

Do you love talking to Customers -

Technical Account Manager - eCommerce/FinServe/Enterprise/High-Tech Industries

Technical Account Manager - ECG Presales

WORK TIMINGS - 6 PM IST - 3 AM IST (US EST Shift)

Location - Bangalore

About the Job :

Ever imagined being able to evangelize latest, emerging and most discussed Internet technologies to prospective customers- That is the primary responsibility, period. Become the expert in eCommerce, Web Security or Digital Media, work with Sales to Evangelize, Strategize, help a wide variety of Customers grow & secure their online business, and build a better Internet. You would work with existing install base customers, translate their complex business requirements to technical capabilities, pick and choose the right Akamai products or modules, and design solutions of varying complexities. What more can you ask for than seeing your own solution, in real time, transform the way your customers do business online! Also, do you see a way to make the job easier for yourself and others by building tools for automation- Have an interesting feature request, based on customer feedback, to propose to product management and engineering- Want to be the - subject matter expert- in a specific product or industry vertical- Go do it and you get the bragging rights!

Technical Account Managers are experienced sales engineering professionals, adept at defining solutions that meet the business and technical requirements of existing and prospective Akamai customers. A Technical Account Manager is self-directed, capable of leading technical sales activities, managing the customer technical relationship, and assuming subject matter expert responsibilities within Akamai

About the Team :

Are you a gadget lover- Do you have a technology blog or website of your own, Were you part of your school/college band- Are you amazed at the working of the Internet, you probably would love to be part of the Technical Account Manager (TAM) team. If you are someone that loves to talk to your friends about how Facebook has changed our lives, or to debate about the future of mobile, or wonder how billions of dollars of business can be conducted on the Internet, this is probably the place for you.

A Technical Account Manager is the technical side of the field sales team, a world class organization that provides unanticipated value and strives to provide the right solution to our customers and prospects. Our TAMs possess the highest levels of both business and technical acumen - understanding customer business drivers, match those to Akamai's technology, and clearly articulate complex solutions to prospective customers.

Responsibilities:

- Drive revenues by managing the pre-sales technical process and evangelizing Akamai's technology to existing and prospective customers, and to drive new product and service offerings.

- Work closely with direct sales to educate existing and prospective customers about the superiority of Akamai's services - this includes conference calls, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues.

- Work closely with Product Management and R&D to develop future product direction and strategy - providing valuable input from the field.

- Oversee the customer proposal process and ensure that all technical information and recommendations addressing customer requirements are properly defined.

- Support and educate Sales, Marketing and other internal departments to ensure that customers get appropriate updates, upgrades and event-oriented solutions.

- Show high standards of leadership - actively developing and mentoring junior staff within the Solutions Engineering and Sales organizations.

Qualifications:

- Education: Any Bachelor's degree from a recognized university.

- Overall experience: 3-5 years (minimum)

- Understanding of Internet Technologies, standards & protocols, including DNS, HTTP/HTTPS, General Web Architecture & design.

- Excellent written and spoken English. Ability to articulate a concept or a solution very clearly

Desired Qualifications :

- Detailed knowledge across the spectrum of Internet technologies

- Detailed understanding of any o the following areas, eCommerce, On-line Marketing, Web Analytics, Security, Streaming Media

- J2EE, .NET, Web Services experience a plus

- Experience in technical pre-sales/sales engineering, consulting, and/or other customer facing role consulting on, delivering technical products or services

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