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HR executive at Bharti Airtel
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Airtel - Zonal Sales Manager - Prepaid Business (4-7 yrs)
- Building channel productivity
- Increase distribution spread
- Managing customer relationships to minimize churn
- Managing team performance and motivation in a highly competitive market
- Increase net additions and acquisition rental revenue
- Managing workforce to leverage opportunities for cross-selling of different products
- To ensure customer Satisfaction by keeping a check on complaints/ wrong commitments by team/ enquires etc
Major Challenges :
- Maintaining high revenues and profits despite lower call charges
- 100% + penetrated market.
- Maintaining a good level of employee engagement
- Ensuring customer satisfaction through proper handling of customer service team, and through training of sales professionals on sensitivity to customer needs
- Channel partners ROI
- Managing customer relationship in the face of increasing competition
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