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Talent Acquisition at Bharti Airtel
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Airtel - Voice Account Manager (2-8 yrs)
Purpose
Relationship Building, penetrating the accounts, increase the revenue market share as well as achieving targets in sync with the goals of the company
Deliverables
New Customer / Blackberry Acquisition
Achievement of cumulative postpaid nos through set of defined CSA- s, across the region corporate & Blackberry Acquisition through strong relationship building & positioning to the Senior management in the corporate account
Increase in account revenue
By Ensuring constant increase in gross ads on monthly basis & promoting VAS products, monthly Revenue collection
Account Penetration
Penetrating each & every account, vertically & horizontally, ensuring our CSA representative presence on daily basis, to grab on the new business opportunities
Control on churn/address verification reject
Indulging with the corporate on daily basis to ensure customer are updated /offered the new plans & schemes, at the same time ensuring increase in our net customer base & intention of customer to stay on our network.
Account follow up process
Visiting the account / CSA on daily basis, getting the account / pinup road show planner prepared on a weekly basis through CSA, following the same, setting the targets & achieving the same.
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