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HR Executive at Bharti Airtel India
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Airtel - Circle Head/Senior Manager - Customer Service - DTH (8-15 yrs)
Purpose of the Job :
- This position manages and owns the entire customer life-cycle process at a circle/ zone level. This includes customer on-boarding, service recovery, up-selling, churn management and CSI.
- Inventory management of assets and maintaining MSL are also key deliverable from this position. Other cost parameters like productivity, cost/install, and secondary cost are key KPIs.
- The incumbent has to build a dedicated, committed & well engaged team at the zone level & continuous focus on people capability building.
Deliverables :
- Ensure processes are geared to meet CSAT scores to enhance the customer experience during installation and service recovery
- Analyze partner performance across the zone and implement strategies to ensure performance against set targets.
- Manage growth through resource planning, maximizing automation and self care usage
- Managing the team of TSM for drive productivity
- Optimize resource deployment across geographies
- Provide leadership in project management and take decision and make recommendations
- Basis the periodic audits, provide market/business insights across departments
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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