Airtel - AM/Manager - Voice Account Management

Purpose:

- To handle the end-to-end mobility needs of individual-owned accounts for the vertical in the region to ensure achievement of the sales targets, by selling voice solutions.

Deliverables:

- The role reports directly into the TL Voice. The role does not have any direct reports. However, third party channel partners show dotted line reporting into the role.

- The role entails working closely with the corporate sales team as well other regional sales, BSG and delivery team.

- Managing the large number of individual customers and effectively resolving the large number of resulting customer transactions.

- Managing difficult customers competently while ensuring no customer churns.

- Handling each customer transaction from end-to-end and ensuring customer delight, despite drastic increase in number of transactions.

- Ensuring provision of high-quality service through third-party channel partners.