AGM - Operations (Domestic Process)
We are looking AGM - Operations for world's leading service and outsourcing UK Based company based at Mumbai.
Our client is a leading global Business Process Outsourcing Provider supporting multinational clients with over 40,000 employees in 50 delivery centers across US, UK, Europe, India, the Philippines, Australia, Middle East & Africa.
CTC : 14 L – 17 L
Positions reporting directly to this position : Operations Manager/Team Managers/SM
Education : Graduate in any discipline, Preferably a MBA/ PGDBM from a reputed Institute
Experience : 10+ years, 5-6 yrs of BPO Exp.
NATURE OF EXPERIENCE: (IN SPECIFIC SECTOR / POSIITON / ROLE)
- At least 3 years at a senior managerial level of leading large teams for TELESALES processes
- Experience in Domestic Services BPOs/Large BPO setup is Mandatory
- Excellent track record during past work experience; Stability in previous jobs.
Lead a team of 700-1500 FTEs/ agents :
- Manage the Entire Telesales Campign
- Compliance: Ensure smooth functioning of the process and compliance to procedures and policy guidelines;
- People Development: Lead the team into operational growth and maximization of revenue;
- Delivery as per SLAs: Manage the process as per clients requirements;
- Support: Support future clients/ new processes.
- Review and analyze performance reports against targets on a weekly/monthly basis
- Assist management with career development activities for Operations Manager, team managers and leaders, including performance management, feedback and training
- Conduct the Succession Planning exercise for all levels
- Resolve issues/ disagreements, if any with the Client
- Assist the transition team during new client introductions and liaise with decision maker(s), determine viability of partnership, prepare and oversee submission of appropriate client proposals.
- Ensure regular client interaction
If the above profile suits you, Kindly forward your updated resume alongwith the below mentioned details :
Current Location :
Willing to relocate to Mumbai :
Total Exp :
BPO Exp (Yrs) :
Exp in Domestic BPO Telesales Process (Yrs) :
Current Team (Direct +Indirect Reportees) :
Current Company :
Current Desgn (No of Yrs in the current Desgn) :
Reporting to :
Current CTC :
Expected CTC :
Notice Period :
We will provide complete support to get you the best offer.
If a Fitment and Interested, Kindly mail profiles at email@example.com
Leadership & Support Hiring
WizeCareers, New Delhi