AGM/Manager-Process Training-Healthcare

MNC BPO

Location: NCR

- Training Need Analysis & Planning.

- Content Development.

- Training Delivery & Facilitation.

- Training Partner Management.

- Post Training Effectiveness Evaluation.

- Design, development and delivery of product training programs to new joiners and junior executives.

- Should connect with all the stakeholders, especially Business Head, Line Managers and others to identify the training needs.

- Prepare calendar for conducting training programs.

- Managing costs to be within budget; effective and efficient utilization of all resources.

- Training initiatives to bring cost/ TAT reduction.

- Responsible for operations and hiring time table adherence and meeting deadlines effective planning and adjusting to scheduling issues to handle transitions and ramp ups.

- Prepare calendar for conducting training programs.

- Work experience into BPO/ITES is mandatory.

Desired Profile:

- 5-10 years of experience, with about 3 to 5 years of experience in the delivery of training programs.

- Excellent communication skills

- People Management skills

- Strong Leadership skills

- Effective communication skills.

- Should be a person with demonstrated capacity to innovate, restructure and initiate new processes.

- Efficiency and Effectiveness to maintain standards in the Process Training team.

- Should have extensive exposure into Healthcare domain.

- Should be open to work in 24*7.

- Should be open to work in Midnight shifts during weekdays.

- Should be open for weekly travel across locations.

- Certification in Healthcare training would be preferred.

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