Position / Job Title: AGM / Manager - Process Excellence  Function: Operations  Process / Department: Project Management  Position Reports To: HOD - Operations/PEX  Position Is Reported By: Assistant Manager   Main Responsibilities / Accountabilities:  Functional/ Operational:  - Responsible for leading the quality department: six sigma projects, reducing process gaps, process re-engineering and process quality  Facilitate the following initiatives:   - Certifications (COCP etc.)  - Quality Improvement Programs (Six Sigma etc.)  - Program Quality (drawn from client contracts & SLAs)  - Lead and facilitate cross-functional teams in achieving continuous improvement objectives on major business projects through the use of six-sigma methodology  - Assist teams in process capability improvement studies and cost reduction projects  - Ensure regular audit and validation to ensure systems are being followed, suggest improvisations wherever necessary  Information Security:  General Security Responsibilities:  - Adhering to Information Security Policies and Procedures   - Ensuring compliance to Information Security Policies and Procedures  Specific Security Responsibilities:  - Ensure reportees (if any) comply with the security policy and procedure  - Understand and Comply with Information Security Policies and Procedures, and report all security incidents.  - Ensure the audit non-compliances are fixed within the stipulated timelines.  - Protect information entrusted to you.   - Follow the information labeling and handling procedures based on the classification level of the asset.  - Follow the Clear Screen and Clear Desk Policy.  - Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy.   - Comply with the Non Disclosure Agreement  Team Related:  - Monitor performance of the PI SPOCs to ensure accuracy and timeliness of delivery  - Help and assist COPC team leaders in achieving the department objectives and track their performance.  - Responsible for Six Sigma training of new joinees  - Measure performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training  - Build effective vertical and horizontal communication channels  - To be a role-model for the Team in terms of performance/ behavior/ attitude  - Formulate long term plans for the development and motivation of the team  - Nominate sub-ordinates for suitable training programs sponsored by the organization to enhance their capabilities and skill level.  - Offer cordial work environment and cohesive work relationship to the reportees to facilitate performance.  - Coach and mentor sub-ordinates by involving them in decision making process.  Qualification (Education):  - Bachelors degree in any discipline.   - Must posses a Black Belt certification in Six Sigma methodology.   - Awareness or Attendance in Certificate Courses in COPC and other quality initiatives would be an advantage  Desired Years Of Experience:  - 3-4 year of prior experience of working in Quality initiatives.   - Must have at least 12 months of six sigma project experience.  Desired Industry Exposure:  - BPO, ITES. Should have knowledge of Indian BPO Scenario experience in dealing with multi-location assignments. Prior experience with BPO industry preferred.   Desired Role Exposure:  - Should be conversant in Six Sigma concepts, tools, techniques, usage of Statistical Quality Control techniques. Adept at communicating across business and cultural barriers to ensure customer satisfaction.

Mumbai

Chennai

AGM/Manager - Process Excellence - BPO 

AGM/Manager - Process Excellence - BPO  ,Job Description for AGM/Manager - Process Excellence - BPO  in Indusion Consulting Services Pvt Ltd in  Mumbai Chennai for (3-7) years of experience. Apply Now!

Job Description for AGM/Manager - Process Excellence - BPO  in Indusion Consulting Services Pvt Ltd in  Mumbai Chennai for (3-7) years of experience. Apply Now!