We are looking for AGM - HR for world's leading service and outsourcing UK Based company based at Hyderabad.

Our Client is a major player in a fast expanding public services and outsourcing market. Our Client operates in Europe, the Middle East, Asia Pacific and North America. Over 30% of its turnover comes from outside the UK, and the range of our activities varies from region to region. More than 70,000 employees deliver mission-critical services to government and private clients in over 30 countries.

They provide a hallmark of the services in IT & BPO outsourcing, local government, home affairs, defense, science, nuclear, health, education, welfare to work and to the private sector.

Years of Experience - 9+ YRS , BPO Exp mandatory

Edu Qualification - Graduate , MBA / PGDBM (HR & Industrial Relations) preference.

Main Purpose

The purpose of the AGM HR role is to actively support the operation of the business by providing strategic and tactical human resource leadership and services in all HR areas, acting a single point of contact for the client and supporting the expansion of business growth. Will manage a team of 8 and will be responsible for HR delivery for a large shop.( 1200 Current, to be scaled upto 2000)

Role Description

Strategy & Planning

- Participates in the development of business strategy.

- Provokes thinking through providing realistic view of organisation capability

- Creates solutions with the business that delivers organisational alignment.

- Understands trends in the industry and the broader external environment and their implications for Serco.

- Translates this into highly effective, value-driven people strategies

- Supports the establishment of people and organisational strategy.

- Increases the influence of the function on the overall business strategy

- Challenges the business to ensure that organisational processes and systems are aligned with and informing business goals.

- Interprets a wide range of complex issues and drivers for individuals teams and organisations

- Build Organisation Capability

- Identifies organisational capabilities that support business strategy.

- Identifies current capability gaps and develops strategies to close them.

- Ensures these strategies are deployed and evaluates their impact, taking additional actions where required

- Builds commitment for HR strategies across organisational boundaries and mobilises others into action and delivery

- Advises senior management of ways to improve their own and their peoples’ effectiveness

- Develops & facilitates the design & implementation of major change programmes

- Acts as a catalyst, confronting issues & creating the impetus for timely & continuous change

- Deploys the most effective resources available within the local and global structure and uses this resource to find the best solutions for the business

- Works closely with the operations and progamme leaders to ensure growth of the account is planned and coordinated and resourced effectively

HR Service Delivery

- Ensures the effective delivery of all HR services through all channels, in order to meet business requirements

- Inputs into the development of HR policies and processes to ensure that they meet the needs of the business area that they support

- Empowers people to take accountability for results. Takes on tough challenges requiring determination and sees them through to successful outcomes for the business.

- Drives for delivery against quality and cost standards agreed with the business

Knowledge, Skills, and Experience

Knowledge

- Sound knowledge of practices of Human Resources.

- High-level knowledge of legislation of employment.

- Recognised specialist in the organisation providing specialist technical services to the business.

- Requiring a full understanding of how and why to structure approaches in a particularly way.

- Typically chartered professionals with extensive commercial experience.

Skills

- Excellent communication skills with the ability to convey complex information in an easily understood format.

- Ability to achieve immediate credibility with client group.

- A mature, proactive and responsible approach to work with initiative and problem solving capability;

- Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;

- Ability to understand complex systems and possess good IT skills;

- Ability to interpret complex data and scan the environments for market trends that will impact current practices and programs and make necessary recommendations

- Must be comfortable working through ambiguous situations and advising senior management on appropriate course of action.

- Must have project management skills and strong organisational skills, detail oriented, and the ability to handle multiple priorities and meet deadlines and schedules.

- Ability to collaborate effectively with cross functional teams and maintain HR network, pan-India

- Good judgment and decision-making skills;

- Good analysis skills and ability to work with detailed information as well as seeing big picture

- Demonstrate exemplary tact, discretion and diplomacy in dealing with sensitive issues and individuals.

- An assertive completer finisher with high level personal presence and credibility.

- Intuitive with outstanding interpersonal influencing and communication skills able to develop and motivate others.

- Ability to see problems as opportunities and to manage well under pressure.

- In-depth ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Experience

- Seasoned HR Professional with experience of working at a senior level

- Experience and understanding of dealing with customers and conflict resolution techniques

- Experience of managing a team

- Experience of successfully managing the co-ordination and delivery of key HR services.

- A track record of managing growth and mobilizations

- Strong Resourcing background is preferable with a good working knowledge of competency based selection and assessment

If the above profile suits you, please forward your updated resume alongwith YOUR LATEST PHOTOGRAPH
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Please send your resume to priyanka.chhikara@gmail.com

Priyanka
WizeCareers Consultants
+91 98733-69-888
http://in.linkedin.com/in/priyankachhikara