Primary Purpose: responsible for establishing & managing all hands-on this service with the objective to provide the leadership, management and vision necessary to ensure that Advantmed has the proper operational controls, administrative and reporting procedures, and person systems in the place to effectively grow this service in order to ensure financial strength and operating efficiency.

Key Job outcomes:

Service Management

- Plan, direct, coordinate, and lead activities to ensure that goals, objectives and all elements are accomplished within the prescribed time frame and funding parameters.

- Contribute to organizational business and budget planning process

- Contribute to the management, operation and performance of the Business Services Directorate; to ensure it meets its targets and supports the delivery of organizational and strategic goals

- Proactively engage with other directors and senior managers to identify opportunities for business improvements and projects that can help achieve company's strategic initiatives.

- Measure the effectiveness of all process internal and external; and provides timely, accurate and complete performance and statistical reports on the operating condition of the company

- Established credibility throughout the organization and with the Board as an effective developer of solutions to businesses challenges

- Ensures a clear and consistent approach is in place to manage risk with alignment to the Finance & Business risk and the corporate risk.

- Collate qualitative and quantitative information on project performance for the preparation and production of project reports for internal management purposes

- Work closely with Business Services teams to devise, develop and deliver appropriate and proportionate systems to evaluate key activities at a service level

- Provides leadership and management to ensure that the mission and core values of the company are put into practice

- Thrives in an accountability-based environment with measurement.

- Carry out duties and responsibilities of the post at all times in compliance with Organization policies - especially confidentiality.

Delivery

- Ensure detailed service implementation or actions plans are created for the duration and as appropriate.

- Ensure monitoring of progress is timely and accurate and enables stakeholders have visibility and sufficient information to make the required decisions

- Ensure risks, issues and dependencies are being recorded, monitored and proactively managed to minimize disruption to successful delivery

- Participate in service reviews, approvals, and gating processes

- Facilitates sharing of best practices through informal communities of action, service collaboration and/or formal training sessions to enable a consistent approach across other services.

- Devise, produce and implement new systems and processes to optimize more effective project management as required and within the framework of the organizations Project Delivery Approach

- Encourage knowledge transfer and lessons learnt activities within the core teams to drive best practice.

- Track and monitor budget against planned targets.

Work Relations:

Internal:

- Reporting to Chief Operating Officer for all functional.

- Interfacing with all service level heads and managers based out of US as well as other global offices. (24 X 7 work environment).

- Interfacing with Business development, finance, Human resources, administration team members and software development teams of for all functional as well as operational Projects

External:

- Interface with potential and existing vendors and channel partners.

Desired Key Expertise for the job:

- Exposure of different industries is desirable.

- Exposure of Product/Service creation is desirable.

- Significant experience at a director level similar type of product establishment.

- Recognized formal project management qualification (PMP/APMP/Prince2/P30 or equivalent) is desirable

- Exceptional, demonstrable knowledge of Microsoft Office.

- US Health Care Industry Knowledge.

- Ability to manage a range of projects types and complex business initiatives and change programs.

- Ability to and experience of providing input to organizational business and budget planning

- Good understanding of performance management frameworks and tools in the delivery of business objectives

- Team creation and management experience with the ability to manage and motive virtual or matrix teams

- Ability to express complex technical concepts effectively, both verbally and in writing.

- Ability to work well with people from many different disciplines with varying degrees of technical experience.

- Extremely strong analytical and problem -solving skills.

- Proven strong negotiating and consensus building abilities.

- Proven skills to work effectively across internal functional areas in ambiguous situations.

- Highly self- motivated, self- directed, and attentive to detail.

- Ability to effectively prioritize and execute tasks in a high- pressure environment. - Experience of Project Management in agile and scrum methodology

Experience & Qualification:

- Minimum of Bachelor's Degree in management, business, or related field (with PMP Certification).

- Minimum 2 years of experience & exposure at director level of creating/ heading / leading a product/service in mid to large organization.

- Extensive experience providing practical direction on information and Management platforms.

- Experience using with project management, ITIL and SDLC methodologies.

Expected Competencies:

Pioneering, Affability, Persuasiveness, Friendliness, Positivity, Rapport, Communication, Activity, Restlessness, Alertness, Urgency, Ebullience, Animation, Flexibility, Persistence, Independence, Strong Will, 1. Strong time and capacity management skills; able to work across the organization on multiple projects simultaneously, managing expectations and prioritizing workloads. 2. Adaptable to change; able to respond to shifting requirements and priorities 3. Well organized and structured approach to work with good attention to detail. 4. Project management skills - preferably a formal project management qualification 5. Comfortable with coordinating and collaborating with business teams to drive required decisions

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