Job Description - CX Leader  Leading efforts on Client experience for HRO services (TS, ASO & Comp Services) and build relationships at the tactical/operational level. Directly oversees the service operations and the coordination of all other lines of business sold by ADP.   - Drive & enhance client experience.  - We are looking for a driven Customer Experience(CX) Leader to partner and collaborate with all levels of leadership.   - The leader is expected to develop, execute and monitor transformational activities aligned with our Customer focused strategy while driving measurable and sustainable business results.   - This individual will lead cross-functional teams to deliver CX initiatives; serve as the primary point of contact for the cross-functional team effectively managing initiatives from CX discovery through implementation.   - Assist in development of customer journey maps, identify areas of dissatisfaction in the experience and develop plans to monitor and make improvements to the experience. Direct all aspects of data collection, analysis, and improvement recommendations.   - Influence and align cross functional stakeholders to an actionable plan for improving the experience.  - Establish strong cross-functional relationships with execution partners in order to implement improvement initiatives.   Essential Job Functions :  - Partners with management and process owners to develop transformational strategies and objectives designed to transform the business processes by placing focus on the customer value proposition and continuous improvement.  - Participates in the development and coordinates the implementation of activities to include diagnostic, design, evaluation and sustainability. Ensures progress towards transformation objectives, optimization of results and continuous improvement.  - Facilitates and leads transformation of business processes which include the review of current state, creation of maps and future state targets, along with continuous reviews and assessments of the end to end processes/customer experience.   - Collaborates and partners with value stream leaders and management to define, educate and engage the workforce in the transformational strategies, objectives and future state targets.   - Ensures appropriate communication methods are utilized resulting in the continuous communication of key deliverables.  - Develops implements and maintains visual measurement systems, dashboards and reports to track the effectiveness of continuous improvement processes.   - Facilitates periodic reviews with key stakeholders, value stream leaders, managers and the workforce.  - Champions the business transformational efforts by engaging the workforce in challenging the way we do business, educating and implementing improvement lean methodologies and tools, driving measurable improvements and process flows to ensure alignment, achievement and sustainability of goals, objectives and future state targets.  Minimum Qualifications :  - Exceptional strategic and analytical expertise with ability to take ideas and assemble concepts/solutions  - Effective communication skills, both oral and written; particularly expertise in using PowerPoint to effectively present strategy, concepts and initiatives  - Ability to multi-task and manage multiple complex projects in a cross functional environment   - Previous experience driving and measuring business outcomes   - Considerable knowledge and experience in leading the implementation of Customer improvement/process improvement/transformational methodologies, strategies and tools  - Excellent analytical skills, attention to detail, problem-solving and decision-making skills and demonstrated application of skills  - Strong project management skills  - Excellent organizational, interpersonal and negotiation skills  - Ability to effectively communicate and make presentations to diverse audiences which may include, key stakeholders, organizational leaders, management and staff associates  - Strong quantitative, statistical, data analysis and interpretative skills, with the ability to evaluate data/information to identify opportunities  - Demonstrated ability to meet stringent deadlines, to work independently and as part of a team, to guide, train and motivate others  - Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment  - Ability to work with all levels within the organization  - Ability to maintain a high degree of confidentiality

Hyderabad

ADP - Leader - Customer Experience  

ADP - Leader - Customer Experience   ,Job Description for ADP - Leader - Customer Experience   in ADP India in  Hyderabad for (9-15) years of experience. Apply Now!

Job Description for ADP - Leader - Customer Experience   in ADP India in  Hyderabad for (9-15) years of experience. Apply Now!