"Heard and read of demonetization, financial & banking inclusion, FinTech and what not!!! Participated in numerous offline debates with friends, family and colleagues on merits and demerits of a digitized economy... We have all done this and more, but what have we done to ensure success of the scheme- Here is your chance to make a difference, come be a part of this change @ Aditya Birla Payments Bank."  Job Description  People Management  - Administratively manage a team of Customer Service Executives along with their performance.  - Achieve KPI and productivity targets for the team.  - Enables and motivates team members to deliver exceptional customer experiences through ongoing support, development, empowerment and positive reinforcement.  - Engage with team members treating them as individuals.  - Coaches the team in order to ensure the quality of customer experience meets the appropriate standard  - Measures and manages the team to meet performance targets  - Communicates information in a timely, relevant and accurate manner to all team members  - Ensures that all Human Resources policies and procedures are observed  - Participates in the recruitment of Advisors  Communication and Feedback  - Conducts regular scheduled team briefs  - Ensures feedback is given to Advisors with regards to their performance  - Ensures all relevant business communications are cascaded in a simple and timely Manner  - Reporting and Administration Review and track team attendance and schedule adherence  - Update, track and record performance of team members  - Compile and send out reports  Customer Experience  - Leads by example in driving the culture of customer centricity  - Ensures continuous improvement to customer experiences by investigating and addressing root causes  - Celebrating and sharing examples of exceptional customer experiences  - Ensures all oral and written communication, including email, consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards.  - Uses initiative to find suitable solutions that benefit the customer and the business.  - Ensures own product, system, process and policy knowledge is current.  MIS & Reports  - Prepare and submit periodic Team performance reports.  - Analyze various reports to enhance productivity and conversions  - Prepare and maintain appropriate TL documentation @ regular interval as per ISO standards.  - Real time monitoring of CMS for the team to answer maximum numbers of calls.  - Preparing monthly TL review to gauge individual and teams performance.  - Client interaction as and when required; incorporate feedback into the system.  Desired Profile  - Post Graduates  - Must have minimum 1 year, On paper experience of leading a team of CCEs in a BPO company.  - Good communication, presentation & analytical skills.  - Should be able to drive key performance metrics related to Operations.  - Must have the ability to work under pressure.  - Eye for detail and bent of mind to work on the ground level with Operations  - Ability to develop a strong people connect with the teams  - Proficient with MS Office.  Salary offered: upto 10 LPA

Chennai

Aditya Birla Idea Payments Bank - Team Lead - Solution Centre 

Aditya Birla Idea Payments Bank - Team Lead - Solution Centre  ,Job Description for Aditya Birla Idea Payments Bank - Team Lead - Solution Centre  in Aditya Birla Bank in  Chennai for (3-5) years of experience. Apply Now!

Job Description for Aditya Birla Idea Payments Bank - Team Lead - Solution Centre  in Aditya Birla Bank in  Chennai for (3-5) years of experience. Apply Now!