Research Associate at StepUp HR
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Account Manager - eCommerce/Retail (6-10 yrs)
Role and Responsibilities: - People Management responsibility - Business Development
- Define category focus for the Marketplace organization
- Collaborate with Category Management and Sales for brand/seller recruitment
- Attend tradeshows and other seller-facing events to identify key sellers, brands who may want to operate as sellers and understand category-relevant trends
- Approve deals based on SOP agreed with category management (and other teams like Finance or Site Merchandising, as necessary)
- Resolve seller-related escalations for the Marketplace, where SOPs do not suffice, and BDM intervention is required
- Strategic Projects
- Lead deployment of seller-facing features & functionality within category
- Identify and initiate projects for improving seller program & platform
- Lead scalable projects to improve data & product
- Seller engagement
- Provide inputs to Account Management for identifying strategic sellers
- Share category goals and best practices with sellers
- Perform high-level business reviews - understand their strategy and goals
- Communicate category-specific policy changes
- Identify marketing opportunities within the category
- Collaborate with internal teams to identify and mitigate category specific seller issues (counterfeit, gray market goods, review abuse, etc.)
- Business Reporting
- Represent the Marketplace business for the category at review meetings
- Provide financial planning inputs
- Analyze the business to understand trends, shifts, spikes/dips etc.
Basic Qualifications
- MBA or equivalent, with at least 6 years of experience in Sales/Account management, E-commerce or retail.
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