Account Manager

Account Manager (Delhi Location)

Requirements:

- Experienced: 2+ years demonstrated experience supporting and troubleshooting commercial end user software applications. Experience supporting enterprise level, mission-critical applications.

- Education: B.E/B.Tech quantitative/technical degree preferred, but degrees and equivalent work experience will also be considered

- Technically Savvy. 2+ years of experience with SQL scripting, HTML, and JavaScript preferred. Strong understanding of networking, server set-up and administration, including troubleshooting experience with internet architectures, firewalls, proxy servers, reverse proxy servers, and web servers

- Amazing Salesperson. You have a desire, even an obsession, to bring new customers into the franchise and maximize revenue.

- Excellent Communication: You know what to say and more importantly, how to say it. Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to a non-technical audience.

- Domain: Strong understanding of relational databases; understanding of enterprise data warehouse techniques, OLAP etc, mobile.

- Energy and Enthusiasm. You believe in what we- re doing and won- t stop at anything to deliver on your goals.

Responsibilities:

- Advocate customer needs and concerns to Support Management, Tier 4, Sustaining Engineering and/or Development and partner with them in finding resolutions to customer issues.

- Partner with clients and help them follow best practices and optimize use of Product.

- Coordinate resources as needed to meet and exceed customer needs, while managing customer expectations to prevent overload or missed deadlines

- Collaborate with team lead to identify high priority issues and partner with Development and Quality Assurance teams when required.

- Communicate consistently with management regarding key support cases and priority issues.

- Maintain excellent relationships with customers by applying superb customer service and technical skills.

- Perform in-depth troubleshooting to identify root cause while understanding the customer's skill level and communicating with them in the manner most appropriate.

- Use excellent judgment in when and how to communicate with customer for maximum effectiveness and customer satisfaction.

- Collaborate and consult with select server and core server clients to implement successful server launches, and to resolve highly complex technical issues associated with deployment.

- Build strong cross-functional working relationships with Telco / OEM Client and Project / Product Management

General shift working hours.

Prajakta
Consultant - Career Catalysts