Opening for Account Director for a Market Research Firm

Direct reports : Managers /Senior Managers/ Associate Director

Purpose of the Role :

- Is responsible for account and business management of a portfolio of clients and projects in Telecom Industry

- Provides thought leadership into the strategic direction of business unit.

- Is responsible for revenue generation/maintenance, overall client satisfaction, relationship management, and delivering exceptional insight and consulting

- Works in partnership with clients and their teams to identify client issues, expectations and requirements and balance them against budget, time and delivery constraints

- Manages managers

Key Activities :

- Has management responsibility for teams of Managers

- Is responsible for staff performance and management including resource allocation, project oversight, coaching, performance management, development planning, and training.

- Directs and mentors others in analysis of data and creation of impactful presentations using FBC principles

- Leads project teams

- Has budget responsibility for Telecom business unit

- Manages, forecasts and achieves the revenue budget for a portfolio of clients

- Is responsible for identifying and developing new business;

- Has responsibility for the Industry Group in the country and to ensure global and local standards within area of responsibility

- Is responsible for forging relationships within the company (cross-company, cross-country) to ensure that all potential opportunities are explored

- Handles business relationship issues with clients/retailers (timing, quality, price), contract management, new business opportunity

- Presents presentations confidently to top level management at clients, using excellent storytelling and fbc techniques

- Builds and maintains strong client relationships with key clients in the country

- Is responsible for client/retail management activities of strategic key clients including identifying opportunities to broaden company's penetration into the client's business, in alignment with the Global (Key) Account Managers

- Revenue Generation - Responsible for identifying and developing business

Key Interfaces :

- Sector colleagues within the country

- Subregional / Regional Managers and Directors RAM / GKAM

- Clients / retailers within the country

Typical Education and Work Experience required :

- Bachelor's / Master's degree in business, (social) sciences, or equivalent experience

- Profound work experience and established network in retail services and multiple industries, ideally including an assignment abroad

- Typically at a minimum 14 years of work experience in market research industry, there of 8+ years experience in an account management role and 5+ years of experience in a managerial function

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