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11/04 Prashant
TA at Accenture

Views:24379 Applications:586 Rec. Actions:Recruiter Actions:25

Accenture - VP/AVP/GM - Client Service Delivery Lead - Credit Services & Asset Management (12-18 yrs)

Mumbai/Bangalore Job Code: 440360

I have been with Accenture for more than five years and I like the diversified role that I play. By offering diversified roles, which gave me the opportunity to learn different processes other than my forte is the way Accenture groomed me into becoming a leader. I believe being a woman in this industry, one can contribute in creating a positive work environment and my one advice to all women considering a career in this industry is to join and...

Garima Dhingra, SAP HR Functional Consultant

Level : AVP / GM / VP

Location : Mumbai / Bangalore

OVERALL PURPOSE OF JOB

The role is for an Operations Senior Manager who will be leading a team of 350+ FTE with domain skills in credit services and drive increased client value creation and growth in business

Requirements for the role

- Qualification - Full Time MBA (Finance) from a reputed institute or CA/CS/ICWA (Inter) or M.com/B. Com

- Experience - At least 14 to 16 years- Financial/Credit Services or Finance Accounting industry experience along team management/operations management. Lease accounting experience will be an added advantage.

- Other Skills - MS Excel knowledge, good communication skills

- Shift - Should be flexible to work in any shift

Responsibilities/Authorities

- Develop and Grow the Client Relationship

- Provide single point of contact for the client account leadership and the client for the Operations contract, generating new opportunities through various client contacts

- Accountable for client satisfaction, referencibility and successful external audits

- Set client expectations in conjunction with the client account leadership and manage the expectations

- Lead a team of 350+ FTE- s

- Establish formal routines for delivery account reviews with:

- Client Account Leaders

- BPO Service Delivery Leads

- Drive Outsourcing Growth

- Leverage industry expertise to influence client outsourcing strategies

- Drive incremental revenue growth through expansion or renewals of outsourcing work

- Participate in client account planning and forecasting activities

- Key Behaviors and attributes

- Build trust-based relationship/client-centric

- Focus on teaming & collaboration

- Passion for business development

- Lead and develop the Outsourcing Account Delivery Team

- Drive the succession plan and talent management for the Outsourcing Account Delivery Team

- Lead the Outsourcing Account Delivery Team and support functions

- Manage the operational and financial performance of the Outsourcing contract

- Sponsor the client transformation program and activities to meet service measures and cost savings, if applicable

- Achieve outsourcing contract controllable income targets using the most appropriate principles, levers and tools.

- Set and manage outsourcing contract service level agreements, acting as a delivery escalation point around client priorities and issues

- Manage outsourcing change orders, service quality, and recovery plans

- Improve mobilization and transition costs in conjunction with Service Delivery Operations

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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