Accenture - Siebel CRM Functional Consultant

Role Description :

- Act as a mentor or SME for CRM solution, design including detailed, requirements gathering, functional specifications and implementation. Help train other resources in the practice to grow skill base

- Conduct as-is study of existing CRM solutions and carry out to-be state analysis. Provide probable solution options and act as an SME for full scale CRM implementation

- Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro-actively identify existing or pending knowledge gaps and act to address them.

- Develop business case, solution architecture and business models for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution

Basic Qualifications

- Bachelor's degree in related field or equivalent experience. MBA would be good to have.

- Solution Architect with dedicated 4-6 years of experience in CRM solution/design/implementation and experience in functional solution design lerveraging Siebel Service modules like (Contact Center, Self Service, Ebilling, Field Services, Service Analytics, warranty management and Partner Management)

- Onsite Client Experience driving key activities like Requirements Gathering and driving solution workshops.

- Worked on multple Siebel implementations as Functional consultant.

CRM functional certification in Oracle Siebel CRM like:

- Siebel 8 Consultant Certified Expert

- Oracle Certified Expert, Siebel Customer Relationship Management 8 Business Analyst

- Oracle CRM On Demand Certified Implementation Specialist

Responsibility

- Extensive experience of hands-on roles leading and implementing CRM, specifically in the areas of solution or functional architecture, prescriptive business requirements assessment and solutioning, leading and coordinating solution design, and deployment across multi-dimensional team

- In-depth understanding of the capabilities and constraints of the Siebel CRM application is a MUST

- Good to have understanding or working knowledge on other CRMs; SAP, Microsoft Dynamics, Pega

- Very strong communication skills and habits, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills

- Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems

- Desire to be hands-on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution

- Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques

- Full lifecycle experience from: solution definition, solution architecture definition to design

Professional Skill Requirements

- Leadership quality.

- Excellent communications skills

- Effective presentation skills

- Ability to develop requirements based on leadership input

- Performance/Status reporting

- Problem Solving and Conflict Management

- Ability to work effectively in a remote, virtual, global environment