I have been with Accenture for more than five years and I like the diversified role that I play. By offering diversified roles, which gave me the opportunity to learn different processes other than my forte is the way Accenture groomed me into becoming a leader. I believe being a woman in this industry, one can contribute in creating a positive work environment and my one advice to all women considering a career in this industry is to join and...

Garima Dhingra, SAP HR Functional Consultant

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High level overview :

- Accenture Security is the youngest member of rotation to new with other groups comprising of Digital and Cloud. Industries & Market Innovation (I&MI) team is part of Accenture Growth & Strategy and supports key leadership agenda for various Operating Groups and Accenture Businesses.

- Accenture is focusing on growing the newly formed Security business and strengthening the business operations team supporting the leadership.

- The Accenture Security Business Operations Manager will be responsible to deliver operations support to the business and drive innovation. S/he will propose and execute a cost effective way to deliver that support through a combination of state of art tools/ technology and a team of highly motivated individuals.

- S/he will be key member of the business operations team for the Security business.

Answerable/Liable for success :

Business operational support to Security business covering :

- Planning and forecast

- Reporting and analytics

- Leadership insights

- Investment and operational budget

- Sales pipeline

- Expansion of scope of work - Identify new areas and expand existing area of scope

- People and capacity management

Responsibilities - Tasks, functions, deliverables Performed :

Team and work management :

- Innovate and deliver additional value to Security leadership through efficient, quality service and continuous improvement

- Juggle multiple requests, prioritize according to business stakeholder needs and requirements

- Accountable for data accuracy, timeliness and overall quality of the work product

- Act as a point of escalation for overall delivery

- Ensure business continuity and pro-active management of delivery risks

- Act as backup as and when needed for the team members

Innovation :

- Constantly innovating to stay ahead and remain state of art

- Use latest analytics tools to provide insights to business

- Identify new visualization techniques and methods

- Grow the internal customer portfolio within the Security business

- Identify new areas to support in operations and program Management umbrella

- Increase the depth and breadth of services to existing internal customers

Stakeholder management :

- Understand Security leadership operational leadership's requirements

- Ability to drive change by working with various levels of stakeholders

- Interface with finance and various central teams and maintain relationships

- Find new ways or synergies for doing things

People management :

- Build a highly skilled and engaged team

- Lead a team including permanent and contract resources. Responsible for career development and team management including, but not limited to, on-boarding, performance management, employee engagement, training and retention programs

- Based on work demands, hire contractors/ loaned/ permanent resources

- Manage day to day people issues and provide first level of people leadership and guidance

- Assign work to team members based on skill set, availability and individual preferences and strengths

- Up skill the resources as needed

Qualifications - Degrees, Certifications :

- MBA or equivalent

- 12-14 years of post-education experience

- Experience to include global exposure, program management, people management and business operations

- Good understanding of MIS, dashboards and scorecards for business review

- Preferably handled projects in the areas of process improvement, operations, analytics, MIS

- Knowledge of MIS tools like Power BI, Tableau, Access, advanced excel preferred

Top Required Behaviors And Skills :

- Strong business operations and MIS experience

- Analytical skills, detects, analyzes and solves work problems

- Highly comfortable working with large volume of data

- Strong interpersonal communications and networking skills

- Good at working in an ambiguous environment and applying structured problem solving skills

- Good at managing a network of senior stakeholders and driving change through influencing skills

- Must be customer centric with a passion for creating value to drive change

- Effective presentation skills

- Leadership and strategic thinking skills

- Strong project management skills

Career Level - 7

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