Accenture - Operations Manager - Mobilization

OVERALL PURPOSE OF JOB

Create capabilities in Client Service Management / Account Management

Free up SDLs for focus on service delivery and people /team management

Create capability for managing service and contract, managing client relations in India

Responsibilities/Authorities

(Briefly describe the main tasks, responsibilities/authorities, of the job.)

1. Exhibit strong Leadership qualities and skills

2. Lead & Manage Programs/Projects

1. Pre-sales: Showcase Accenture Capabilities to prospective clients

2. Respond to RFIs & RFPs

3. Architect Solutions

4. Conduct Due Diligence

5. Implement Transition Projects

6. Stabilize of Operations post-go-live

7. Lead Global Work streams

8. Develop & maintain Domain specific BPO Credentials, Client Visit Decks, Case Studies & Transition Methodology

9. Service Transition Estimations

3. Operational Excellence

1. Lead Coach

2. Lead Assessor

4. People Management & Career Counseling

PROCESSES

(List those processes that the Job will be directly involved with in performing the job Eg: account payable, invoice processing, performance appraisal (if the job has a career counselors role)

- Service Performance analysis and reporting

- Client management

- Contract management

- Interaction with client and client teams

Participation in governance / JRB