Garima Dhingra, SAP HR Functional Consultant

Pooja Gupta, IT Operations Sr. Analyst

Neha S. Athanikar, Manager - Accenture Strategy

Vibhuti Thakkar, Manager - Accenture Strategy

Public Services/ Human Services : Industry Content management lead Role Outline :  Job Title : Industry Content management lead  Organization : Industry & Market Innovation - Industry Content Management  Schedule : Full time  Reports to : Industry Managing Director  Career Level : Level 7  Talent Segment : Product, Service & Offering Development  Primary Location : Gurgaon  Specialty : Public Services/ Human Services (Digital Government, Enterprise services for government, Intelligent processing, Integrated social services)  Role Outline :  Public Services/ Human Services Industry Content Management team focus son creating structured, accessible, reusable and relevant content for the all Public Services/ Human Services practitioners across Accenture. The Industry Content management lead interfaces with Industry Leadership to understand strategic investment priorities, defines ways of managing key knowledge assets and defines the appropriate knowledge processes to put in place for growing, maintaining and promoting reuse of key knowledge assets for Public Services/ Human Services Industry.  The Industry Content management lead is expected to :   - Interface with Professional community leads, Industry Management Director, Industry segment lead, Diamond Clients Accounts team and Business Service Leads to understand their strategic investment priorities and content actions arising as a result  - Interface with Marketing Lead (team) and/or Accenture Research for Market Insights, and to co-drive push of content to the practice; Learning and Talent development leads as the consumer of content.  - Compare current state to content priorities - identifying content gaps  - Define action plan to address content gaps by harvesting  - Compare current state to expected usage for strategic content - identifying action plan to improve content reuse and dissemination  - Create content management strategy and review with Industry Leadership on a regular basis  - Identify Priority Engagements for Harvesting and identify key resources (Project Champions )  - Define content placement strategy on Knowledge Management Channels  - Determine key assets that need to be extracted from identified projects and understand Accenture Intellectual Property Policy for Business Services, Offerings and knowledge assets  - Facilitate and enable teams on tasks related to Engagement Harvesting & Sanitization(i.e. how to post and search for materials on the KX)  - Validate requirements provided by business on needs for packaging or synthesizing knowledge   - Inform business of new assets on Knowledge Exchange  - Audit Community Stream (Follow hashtags and communities, Monitor related Streams and Circles, Respond to queries and comments, Tag people related to the topic ). Any issue related to the Stream should be raised and escalated to the proper service teams.   - Ensure content management actions are driven by your metrics, priorities and result  - Prepare new material/deck with information logically formatted for review and update existing material with information/knowledge based on harvesting content  - Drive content promotion and awareness about available content - leveraging other organizations as needed (ex. Marketing)  - Execute overall content management program activities including budget management  Key Responsibilities :  Value Creator :  - Defines Industry Content management strategy by understanding strategic investment priorities of Industry Leadership  - Deliver structured, accessible, usable and relevant content  - Outlines the structure and framework for Accenture's Resources KX sites  - Develops and populates the KX site pages with a core set of content with preparation  - Determines key assets and maintains them  Business Operator :  - Ability to work closely with leadership in a dynamic, and fast-paced environment requiring the individual to manage simultaneously several tasks, while paying attention to detail and quality  - Ability to develop and maintain excellent working relationships at all organizational levels with internal stakeholders  - Strategizes according to the metrics and results analysis Creates relevant and usable content  - Ensures transparency of contents created  - Promotes reuse of relevant key knowledge assets for the industry  People Developer :  - Trains and develop the Industry Content team.Ability/ experience in leading a team of 4-5. Will need to coach and mentor junior members in team and organize work efforts of own and other teams to ensure that milestones are met  - Shares best practices, insights and expertise with others  Key relationships :  Interaction :  - Industry Management Director, Industry segment lead, Diamond Clients Accounts Lead, Business Service Leads, Marketing, Learning & Talent development, Research etc.  Supervision : Industry Content Team and Knowledge Management Team  Qualifications and Experience :  Education : Post Graduate degree in Business Administration (MBA)  Work Experience :  - 10-12 years of overall experience working in the Public Services/ Human Services Industry or consulting roles  - Past experience in Content Management and/ or Program Management role is preferred  - Ability to develop and maintain successful working relationships at an executive level and be viewed as a subject expert whose opinion is sought where necessary   - Ability to lead a team   - Excellent standard of written and spoken English  Skills Required :  - Strong understanding of MS Office Suite (especially PowerPoint and Excel)  - Strong interpersonal and communication skills  - Project management skills  - Team management skills  Professional Skills Requirements :  - Ability to strategize, develop, harvest, analyze, reuse content   - Strong execution skills. Needs to track closely to and meet program milestones, while ensuring that quality is of the highest quality  - Ability to work closely with leadership in a dynamic, and fast-paced environment requiring the individual to manage simultaneously several tasks, while paying attention to detail and quality  - Ability to develop and maintain excellent working relationships at all organizational levels with internal stakeholders

Delhi NCR

Others

Accenture - Industry Content Management lead - Public Services/Human Services 

Accenture - Industry Content Management lead - Public Services/Human Services  ,Job Description for Accenture - Industry Content Management lead - Public Services/Human Services  in Accenture in  Delhi NCR Others for (10-12) years of experience. Apply Now!

Job Description for Accenture - Industry Content Management lead - Public Services/Human Services  in Accenture in  Delhi NCR Others for (10-12) years of experience. Apply Now!