I have been with Accenture for more than five years and I like the diversified role that I play. By offering diversified roles, which gave me the opportunity to learn different processes other than my forte is the way Accenture groomed me into becoming a leader. I believe being a woman in this industry, one can contribute in creating a positive work environment and my one advice to all women considering a career in this industry is to join and...

Garima Dhingra, SAP HR Functional Consultant

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Job Title : Communications Industry & Network Practice Content management lead

Organization : Industry & Market Innovation - Industry Content Management

Schedule : Full time

Reports to : Industry Managing Director

Career Level : Level 7

Talent Segment : Product, Service & Offering Development

Primary Location : Gurgaon

Specialty : Communications Industry, technical knowledge on Network (Service planning, engineering, fulfillment, assurance and field service).

Additional skills of Customer and Analytics.

Role Outline :

- Communications Industry Content Management team focuses on creating structured, accessible, reusable and relevant content for the all Communications Industry practitioners across Accenture.

- The Industry Content management lead interfaces with Industry Leadership to understand strategic investment priorities, defines ways of managing key knowledge assets and defines the appropriate knowledge processes to put in place for growing, maintaining and promoting reuse of key knowledge assets for Communications Industry.

The Industry Content management lead is expected to :

- Interface with Professional community leads, Industry Management Director, Industry segment lead, Diamond Clients Accounts team and Business Service Leads to understand their strategic investment priorities and content actions arising as a result

- Interface with Marketing Lead (team) and/or Accenture Research for Market Insights, and to co-drive push of content to the practice, Learning and Talent development leads as the consumer of content.

- Compare current state to content priorities - identifying content gaps

- Define action plan to address content gaps by harvesting

- Compare current state to expected usage for strategic content - identifying action plan to improve content reuse and dissemination

- Create content management strategy and review with Industry Leadership on a regular basis

- Identify Priority Engagements for Harvesting and identify key resources ( Project Champions)

- Define content placement strategy on Knowledge Management Channels

- Determine key assets that need to be extracted from identified projects and understand Accenture Intellectual Property Policy for Business Services, Offerings and knowledge assets

- Facilitate and enable teams on tasks related to Engagement Harvesting & Sanitization(i.e. how to post and search for materials on the KX)

- Validate requirements provided by business on needs for packaging or synthesizing knowledge

- Inform business of new assets on Knowledge Exchange

- Audit Community Stream (Follow hashtags and communities, Monitor related Streams and Circles, Respond to queries and comments, Tag people related to the topic ). Any issue related to the Stream should be raised and escalated to the proper service teams.

- Ensure content management actions are driven by your metrics, priorities and result

- Prepare new material/deck with information logically formatted for review and update existing material with information/knowledge based on harvesting content

- Drive content promotion and awareness about available content - leveraging other organizations as needed (ex. Marketing)

- Execute overall content management program activities including budget management

Key Responsibilities :

Value Creator :

- Defines Industry Content management strategy by understanding strategic investment priorities of Industry Leadership

- Deliver structured, accessible, usable and relevant content

- Outlines the structure and framework for Accenture's Resources KX sites

- Develops and populates the KX site pages with a core set of content with preparation

- Determines key assets and maintains them

Business Operator :

- Ability to work closely with leadership in a dynamic, and fast-paced environment requiring the individual to manage simultaneously several tasks, while paying attention to detail and quality

- Ability to develop and maintain excellent working relationships at all organizational levels with internal stakeholders

- Strategizes according to the metrics and results analysis Creates relevant and usable content

- Ensures transparency of contents created

- Promotes reuse of relevant key knowledge assets for the industry

People Developer :

- Trains and develop the Industry Content team.Ability/ experience in leading a team of 4-5. Will need to coach and mentor junior members in team and organize work efforts of own and other teams to ensure that milestones are met

- Shares best practices, insights and expertise with others

Key relationships :

- Interaction Industry Management Director,Network Consulting practices lead, Industry segment lead, Diamond Clients Accounts Lead, Business Service Leads, Marketing, Learning & Talent development, Research etc.

Supervision : Industry Content Team, Consulting practices team and Knowledge Management Team

Qualifications and Experience :

Education : Post Graduate degree in Business Administration (MBA)

Work Experience :

- 10-12 years of overall experience working in the Communications Industry (Network engineering,Service planning, engineering, fulfillment, assurance and field service)/consulting roles

- Past experience in Content Management and/ or Program Management role is preferred

- Ability to develop and maintain successful working relationships at an executive level and be viewed as a subject expert whose opinion is sought where necessary

- Ability to lead a team

- Excellent standard of written and spoken English

Skills Required :

- Strong understanding of MS Office Suite (especially PowerPoint and Excel)

- Strong interpersonal and communication skills

- Project management skills

- Team management skills

Professional Skills Requirements :

- Ability to strategize, develop, harvest, analyze, reuse content

- Strong execution skills. Needs to track closely to and meet program milestones, while ensuring that quality is of the highest quality

- Ability to work closely with leadership in a dynamic, and fast-paced environment requiring the individual to manage simultaneously several tasks, while paying attention to detail and quality

- Ability to develop and maintain excellent working relationships at all organizational levels with internal stakeholders

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