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Manager - HR at 247 Customer
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[24]7 Inc - Senior Manager - WFM - Real Time Analysis/Scheduling & Staffing (10-16 yrs)
Computer Knowledge Basic (Windows / Office) High
WFM Tools High
Process Description Inbound Voice Process & CHAT Process
Other's Requirement
- Prior experience in Client Handling is must (International Clients)
- Working knowledge of Real Time Management
- Should have exposure on staffing & scheduling functioning
- Understanding of budget, revenue management, cost allocation is required
- Ability to do analysis on the data as per customer requirement
- Experience of team handling
- Knowledge on technology
- Experience in Escalation Handing on floor
Shift Timings : Starts from 5:00 or 6:00pm
For any further clarifications call Prasad M (Ph: 9945480832)
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