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VP - Operations - Financial Inclusion
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Written by MBA Jobs
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Friday, 03 September 2010 |
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Job Code: 19101
Location: JD for Vice President of Operations
About Us
Bartronics is a leader in the business of Automatic Identification and Data Capture (AIDC) technologies with sales of Rs. 845 cores in FY2009-10and presencein several countries. The knowledge of products and technologies makes the company a dominant player in domestic market. A landmark project that the company has undertaken is the familiar “Aap Ke Dwar” –with a contract to set up more than 2000 information service kiosks across New Delhi. Key locations will go live for the Commonwealth Games 2010. The company was the first in India to set up a world-class manufacturing facilityfor manufacture of smart cardsand RFID tags in 1999, and expanded over the years, to a capacity of 100 million cards per yearto cater to the emerging needs of an emerging nation.
The Financial Inclusion Sector
Financial Inclusion (FI) is the term describing the directive of the Govt. of India to bring banking services to those sections of citizenry that have hitherto been denied or found very difficult to use banking channels for their financial requirements. With the increased allotments of benefits both cash and non cash being made available under schemes sponsored by Govt. of India/State Governments, the Union Finance Ministry had mandatedthe delivery of such benefits to be made electronically using biometrics, smartcards and mobile POS technology, integrated with banking systems.
Bartronics has been active in providing solutions and services in the eGovernance sector, by providing components such as POS machines, smartcards, enrolmentsservices for DL/RC, PDS and other projects. With the increased attention to FI, Bartronics made inroads via various pilots and was subsequently awarded the Bhamashah Project, a Govt led women empowerment initiative, in Rajasthan, involving 50 lakh BPL households for both the RSBY and FI schemes. Since then BIL has been awarded contracts from 9 banks to date (AB, AGB, BoM, IndB, SBBJ,SBI,SBP,SBM,SBT).
BIL Financial Inclusion Division
To bring focus to the FI activity, BIL is establishing a separate division to service the sector, which has today the need to rollout the projects across India. Led by an experienced and professional team, this bespoke division will take over all the FI projectsfrom the incumbent group and grow the business as an SBU.
The objective of this divisionis to provide formal financial services such as savings, credit, remittance, and insurance to unbanked or under-banked customers across Indiain rural, semi-urban as well as urban areas. Technology is extensively used in this business to improve speed of execution, improve reach, and reduce the time required to complete various tasks –whether acquisition of customer or servicing the customer on an ongoing basis. Bartronics possesses and will continue to develop substantial IP in these areas, and innovation is required as an ongoing process.
Our objective is to provide banking services to 1 crore customers by March 2012. The reach to these vast numbers of customers is accomplished through the set-up of 1000s of Customer Service Points (CSPs) across India in our areas of operation. The set-up and eventual management of these CSPsis a taskthat demands dedication and ability to work in the rural landscape. To realise the Company's strategic objectives for eGovernance in general and FI in particular, team augmentation is needed to set-up thetechnical and physical infrastructure, launch pilots and quickly convert them into large scale rollouts. This will require tremendous effort and innovation over the next two years.
Who are we looking for
BC organization will service customers by leveraging 1000s of Customer Service Providers (CSPs). Thus the CSPs become the bankers for end-customers. These CSPs are managed by employees in the field. Central and Field operations teams work together to ensure a defined outcome for our customers is assured. VP – Operations will lead these teams and be responsible for all customer-facing outcomes.
Central Operations team will undertake the following tasks:
1. Management of transactions generated from field, and integration with client banks’ CBS
2. Cash Management: Managing various bank accounts, flow of funds between various entities, tracking limits on funds held by CSPs
3. CSP Management: Managing the lifecycle of CSPs –such as on-boarding, managing compensation structures, evaluation of performance, assignment of cash limits, computing compensation, etc.
4. Reconciliation between customer cards, transaction system, and CBS to ensure integrity of customer balances
5. Logistics Management: Managing inventory of equipment, and transfers to-and-from the field
6. Engagement with banking clients for audits, inspections and other regulatory issues
Field Operations will include optimally setting up teams in far-flung geographies to ensure the customer acquisition and service delivery targets set by our client banks are met. We will make substantial use of technology, and so the candidate should be comfortable with it. The candidate will innovate management approaches to tightly control business outcomes.
Maximizing the potential of CSPs and leveraging it is a substantial challenge the candidate will need to address, in addition to ensuring the CSPs are servicing the end-customers within the framework laid down by the client bank and RBI.
The candidate will lead teams to define processes for customer acquisition and servicing on a large scale with maximum use of technology to ensure automatic controls and auditability.
Finally, this is a number-driven game where a daylost means the revenue is lost in service industry. Thus candidate will need to be on top of his/her numbers at all times, and at the same time, be responsible for P&L at the district level onwards, which means there is a need to manage costs while ensuremaximum productivity.
The position is based in Hyderabad, and will report to Presidentof Financial Inclusion. If you believe you are up to this challenge, please send your responses with your resume, and including a note on how you will address the challenges mentioned above to president-fi@bartronicsindia.com.
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