Job Title:
    Manager Global Payroll     
Job Code:
    
Line Manager’s Job Title (Please also include the job holder’s functional reporting line, if any)
    
Line Manager’s Job Code
AVP Multi-Regional Support team,  helpdesk and Contact Center lead (HR Center of Excellence)
    
 
Location :
(Country/Department)
    India / HR Operations (HSBC House HII)     

JD Date:
    
Purpose of the Job (overall high level summary of the job)
Managing the Peoplesoft Global Payroll System Support for the Group based out of the HR Centre of Excellence (COE) based in GSC Hyderabad. The HR COE brings together processes from various HR departments from across the Group with the objective of not only centralizing processes but also increasing standardization of processes across the Group.

The HR Information Systems support extends to all Middle East Countries, UK and Non UK countries.  The incumbent will provide technical systems support for the Global Human Resource System’s Payroll Module and related interfaces. In addition to managing migrated process to agreed Performance Level Agreements standards and producing performance and process stability reports the incumbent will work with HR colleagues Group side to identify new migration opportunities which will be aligned to centralizing all Global Payroll Support for the group.

He will also provide user training and support for his team as it grows within the COE and also facilitate training for any HR user who would require training for carrying out daily transactions which have undergone changes in the Global Payroll Module.
Principal Accountabilities
    
How they are achieved/measured
    
%
 
Data Maintenance     

    * Validate and input Additional Voluntary Contribution (AVC) for DC members
    * Validate and input part-time hours onto GP, Verify signature of the Branch Manager / Dept Head on the Part-time attendance returns
    * Consolidate shift allowance spreadsheets received from Line into one file and upload the file onto GP, Rectify incorrect shift allowances entries.
    * Consolidate incentive payments spreadsheets received from Line into one file and upload the file onto GP; follow-up with Line whether payments to be made for leavers
    * Validate and input various type of allowances into GP for payroll processing (eg clothing allowance, outlying island allowance, fire-fighting fee, special allowance, sign-on bonus, buy-out notice, brokerage fee, repatriation allowance, staff referral bonus
    * All the above have to be done accurately and have to operate at Zero Defects.

    
 
Payroll Process and Configuration     

    * Generate reports on headcount, costing, housing loan & various kind of data at request (for submission to FCD)
    * Follow up Actuarial Report for DB Schemes / Inform participating employer should there be any change on the recommended rate of employer's contribution / Sign off the letter of undertaking to Scheme Administrator / Liaise with RST to change contribution
    * Prepare annual DB retirement benefit statement for re-hirees with special formula & contract to permanent staff with eligible service adjustment
    * "Collect Temporary Staff Attendance Records to maintain overtime payments & irregular shift allowance into the system and verify unpaid leave deduction, distribution of Monthly Payroll Report to Line Managers in compliance with audit requirements"
    * Prepare monthly payroll data for all supported countries (including set up / amend / delete SI, irregular payments, loan account) Reconcile figures and recharge to appropriate cost centre

 
 
    
Leadership     

    * Motivate and develop team members, paying particular attention to individual development or action plans as required.
    * Ensure that the Performance Management Model is adhered to, and that performance reviews, salary reviews, and development plans are delivered in a timely manner.
    * Ensure that management team is regularly briefed and made aware of individual/department achievements/targets.  Regularly and effectively communicate Group initiatives, policies and other activities to the team.
    * Provide strategic direction to managers to improve delivery on agreed PLAs.
    * Implement training plans for the GSC and ensure there are succession plans in place.

    
 
Project Management     

    * Management of ad hoc GHRS- Global Payroll related projects initiated by, or requested by, the concerned business area or the associated GSC-based process support team and provide support to ensure successful completion.

 
Operations Management     

    * Ensure agreed migrations are effectively implemented in liaison with project and business managers.  Evaluate and agree appropriate levels for productivity and quality.
    * Ensure agreed PLAs are met in areas of quality, service, and productivity.
    * Establish and regularly monitor business continuity plans in line with the Business Recovery Process.
    * Monitor expenditure against operational budgets and ensure that additional expenditure approval is sought with a fully documented business case.
    * Assist HR to implement recruitment plans and provide guidance on ongoing business requirements.
    * Manages attrition levels, retention efforts, and absenteeism levels for the department as well as ensures proper staffing levels through FTE forecasting and recruiting resource allocation.
    * Demonstrates project and change management skills.  Develops staff on project and process management, business models, and results measurements.

Customer Service and Problem Resolution     

    * Prepare/implement action plans to improve satisfaction levels for internal and external customers.
    * Resolve issues/problems within reasonable timescales to give maximum customer satisfaction and take appropriate action to prevent recurrence.
    * Build and maintain good working relationships with business partners and operational units to ensure that the GSC delivers high standard of customer service.

    
Management Information     

    * Ensure effective and appropriate structure and format is in place for MI which fully and accurately represents achievement of key business deliverables.
    * Understand and interpret MI to identify and address issues in a timely manner.
                                                      
Management of Risk (GHR / FIM requirements)
 
To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department.  The term compliance embraces all relevant laws, rules and codes with which the business has to apply.

To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

.
Observation of Internal Controls (GHR / FIM requirements)
 
To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
Major Challenges (The challenges inherent in the job that require a continual test of the job holder’s abilities)
The nature of the role requires highly effective resource management techniques be employed to ensure optimal operational efficiency across a wide variety of processes migrated to the GSC from HSBC Group companies.  

It is essential that the GSC management team is able to lead and motivate staff with widely differing aspirations working in a high-pressure, productivity-based environment where deadlines are critical. Job satisfaction through rotation is a key requirement to aid retention therefore effective training and resource management is essential. Effective people management skills are essential to run this operation.

Staff retention will be a significant challenge as the team grows due to the increasingly competitive nature of the Global related services market and the flat management structures within the GSCs.  

Effective operational risk management and contingency planning will be crucial in developing a climate of trust and confidence as the relationship between the GSC and the staffs will be key to the long-term effectiveness of the GSC initiative.  Actively building positive relationships with the business area will be a major factor in achieving timely migration to the GSC sites.
Context of the Job (The environment and operating conditions of the job including the extent of guidance and authority)

Management of the HR COE Global Payroll support team
         1. Provide communications/management information on system support events and faults
         2. Review/sign off implementation handover reports
         3. Operation within the Service Level Agreements set up between the offshore team and the supported countries
         4. Direct communications between offshore team and supported countries
         5. Participate (remotely) in pre-implementation stage of project for sites being converted onto Global Payroll
         6. Participate (remotely) in post-implementation stage of project for sites being converted onto Global Payroll

Management of the offshore team
         1. Resource planning for team (including holiday and illness cover).
         2. Headcount management and recruitment of replacement resources.
         3. Resource training and development

Job Dimensions (e.g. balance sheet size, lending or expenditure limits, size/volume of transactions, budget, etc. in USD’000)
A team of 5-10 Senior and Lead HRIS Analysts (PeopleSoft experts) supporting all the Countries that have Global Payroll
           module rolled out.

Candidates can send their profiles to jpabhishek@searchlight.co.in or can reach me @ (040) 40101210/11.