HSBC GSC, Kolkata
Job Title     Vice President Operations

Department      CCS / CARM / Credit Operations

Location     Kolkata

Reporting to     City Manager
 
Job Description
    * This is a senior leadership role that involves managing the Credits Operations, in both day-to-day operational management as well as in setting & executing strategic priorities. The role involves independently managing the function- people and process.
    * The role involves providing inputs on strategy, drawing up and implementing strategic initiatives for the Credits Operations.
    * Maximize the resource utilization across different business lines to ensure the effectiveness of the emerging strategies.
    * Encourage good communication amongst all levels of staff, conduct regular meeting, coaching, and mentoring. Identify training needs and effectively apply the appraisal system, and consequently maintain a satisfactory level of attrition.
    * Manage end to end pre & post approval Credit Operations (pre and post approvals). Act as a point of reference for advice and guidance to the team members across the Credit Operations function.
    * Manage effectively migration / remigration / projects, interacting with training / business and project teams.
    * Developing process expertise in the team by effective coaching & leadership. Team management involving recruitment, training, development, motivation and performance management. It would also involve appropriate succession planning & managing staff engagement levels.
    * Ensure relationship building and appropriate engagement with all stakeholders.
    * Understand, follow & demonstrate compliance with all relevant internal & external rules, regulations, policies & procedures that apply to the conduct of the business involved. Specifically Internal Controls & any Compliance policy including inter alia, Group Compliance policy.
    * Maintain HSBC Internal Control standards, including the timely implementation of internal & external audit points together with any issues raised by external regulators.
    * Be aware of, take responsibility for and manage the Operational Risks associated with the functions and ensure the team acts in a manner that takes account of operational risk considerations. Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.

 
Skills/Experience Required
    * Graduate with preferably CA/ CWA/ MBA degree.
    * 10 years of post qualification experience of working in an MNC BPO/KPO into cards/mortgages or credit operations.
    * Excellence in people management and team building skills and proven ability to lead a workforce of over 300 persons;
    * Understanding of banking asset products viz. – term loans, working capital financing, trade facilities, bank guarantees, bill/invoice discounting, factoring, foreign currency lending etc would be an added advantage.
    * Strong analytical skills with ability to quickly interpret data & facts to arrive at meaningful conclusions
    * Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals.
    * Strong interpersonal skills. Proven ability to build relationships by communicating, influencing and negotiating effectively with global business heads, senior managers, technical experts amongst the stakeholders
    * Resilience under pressure and be able to work efficiently in order to meet aggressive deadlines. Demonstrated ability to prioritise competing demands
    * The candidate must show attention to detail, have excellent communication skills in English both oral & written, and be committed to producing work of the highest quality.

Candidates can send their profiles to jpabhishek@searchlight.co.in or can reach me @ (040) 40101210/11.