Avance Consulting is a fast growing Executive Search firm with offices in UK and India. We currently have the following position for one of our clients

Position: Assistant Manager - Operations

Location: Bangalore

Contact: greeshma at avanceservices dot com or +91 97010 22188

The Organization: Our client is one of the Leading Global BPO Firms

Key Responsibilities
 - Manage a team of 18 to 20 agents
 - Performance monitoring, data analysis for service delivery
 - Coach, train and provide feedback for effective performance management
 - Upkeep MIS and reports as per the program requirement
 - Motivate the staff to exceed customer expectations
 - Drive compliance as per regulatory requirements
 - Handle additional process responsibilities as and when delegated
 - Employee Engagement
 - Execute administrative tasks in a timely fashion

The Selected candidate should be:

Education:
 - Graduation - Any Graduate - Any Specialization
 - Post Graduation - Any PG Course - Any Specialization Special