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Godrej - Quality Specialist (3-6 yrs)
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Written by MBA Jobs
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Wednesday, 25 August 2010 |
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Job Code: 18743
Location:
Quality and Communications Specialist
Responsibilities:
* Lead six sigma projects to improve product and service quality
* Assist the Chief Customer Officer (CCO) in establishing rigorous quality standards.
* Ensure superior quality of product development by collaborating with customers, internal constituents (marketing and sales, CRM, projects teams) and third party vendors.
* Liaise with internal constituents to implement corrective “once and done” resolution for product or process defects.
* Provide site based quality metrics clearly demonstrating changes in quality over time
* Provide site and GPL level insight into macro and micro level quality challenges and specific measures to correct them.
* Assess communication and training needs of the organization based on customer centricity initiatives with the goal of sustainable change in habits, attitudes and behaviour. Work with the customer centricity and HR team to develop enthusiasm and sustainable/evolving customer centric culture
* Liaise with internal constituents and third party vendors to develop proactive, effective and efficient communication process and document and disseminate “continuous chains of communication” that must be followed for ensuring highest level of customer service/centricity
* Assist the Chief Customer Officer in the planning, organizing and conducting of a wide range of customer centricity training activities to upgrade the skills, productivity and quality of work across the organization.
* Visit Godrej property sites with the CCO across the country to liaise with internal constituents (projects team, property management teams, Sales and CRM teams, architect teams) regarding quality assurance programs (clarity and consistency)
* Work with Customer centricity team to develop a complete customer centric transformation of GPL.
o Significantly contribute to training and communications programs to coach team organization regarding implementing quality at its very core.
o Work with customer insight analyst to understand quality metrics that are critical for customers.
o Assist CCO and HR team to develop customer centricity curriculum and training
* Monitor customer complaints and help the CCO in building efficient customer friendly complaint handling mechanisms
* Lead the organization through Quality certification
Key competencies required: Candidates for this position should have the following qualifications:
* Green belt six sigma training and certification
* 3-6 years of relevant experience of leading six sigma initiatives
* Real estate experience a big plus
* A Bachelor's or Master’s degree in related field
* Hands-on experience in establishing quality assurance/ Quality Control programs
* Exceptional ability to liaise/collaborate with third party vendors and internal team members
* Exceptional oral and written communication skills
* Prior front-line client service and third party management experience required with proven ability to interface directly and persuasively with all levels of organizational resources.
* Excellent project and people management skills
* Significant, hands-on experience using Microsoft Office products
* Knowledge and experience with quality certification preferred
* Must be a resourceful self-starter with an inquisitive mind and a passion for customer insight training and being a champion in promoting organizational learning in the area
* Outgoing, positive, team-oriented work style
Candidates interested can write to careers@godrejproperties.com with subject as "Application - Manager Quality & Comunication
Compensation is not a constraint for the right candidate.
The experience requirement is 3-6 years.
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