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TCS Domain Expert - Pharma (10+ yrs)
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Written by MBA Jobs
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Monday, 12 July 2010 |
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Job Code: 17019
Location: THE Industry Support Unit (SME) Subject Matter Expert (PHARMA DOMAIN)
THE ROLE, JD & KRAs
A. Expected Roles and Responsibilities of the Pharma Industry Support Unit
Horizontal SME
1. Quality
a) Periodic reviews of all projects
b) Support in improving the quality across clients
c) Support QC Compliance/Regulatory Compliance
d) Keep abreast of marketing trends and utilize the ideas in the
verticals
2. General
a) Best Practice sharing across all projects
b) Drive process Improvements across all projects
c) Query handling of associates
d) Standardization of metrics and setting benchmarks across projects.
Metrics could be on productivity, time, quality, Financial,
attrition, seat utilization etc
e) Sharing specifics metrices in a dashboard across projects
f) Attend client meetings with project manager & report to Industry
Support Unit leader
3. Business Development
a. Support to Business Development - RFP response, Presentations
b. Support in Transition especially at the early stages of the project.
c. Represent TCS in national/international forums
4. Learning and Development
a. Implement the Pharma training plan
b. Make the training plan more robust - so as to shorten the time
period to make the person productive
c. Asset Development (training modules, Dashboards,
reusable/productivity tools development) and constant upgradation,
refresher trainings.
d. Liaise with external training agencies
5. Recruitments
a. Support recruitments – evolve JDs, help in recruitments
B. KRAs for Pharma Industry Support Unit Horizontal SME
1. End game – Deliver 10 % Y-o-Y productivity through benchmarking,
methods, improvements
2. No of Process improvements across clients
3. No of metrices firmed up
4. No of trainings conducted.
5. No of escalations prevented
6. No of Tie-up with Institutes
C. JD for Industry Support Unit SME
Title: SME
Reporting: Industry Support Unit leader
Role Objective: To serve as a second set of eyes for his domain in each
vertical. To evaluate metrics, best practices, quality & training across
verticals so as to ensure standardized & high quality delivery to all
clients. To assist in BD.
Role requirements:
a) Graduate or post graduate in statistics, doctorate, experience in
statistical techniques, programming, SAS, writing stat, clinical
reports, analytical skills in report generation.
b) Problem Solver
c) Mentor
d) Leadership Skills
e) 10+ Years of experience, 7 years in the area of Expertise
(Please mark your updated resumes to manju.shroff@tcs.com mentioning your
Date of Birth on your CV.)
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