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PMO - Change Management (8+ yrs)
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Written by MBA Jobs
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Friday, 02 July 2010 |
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Job Code: 16753
Location: Job Title: PMO-Change Management
Job Location: Bangalore
Job Description: Change Manager is primary contact for all change requests (CHRs) raised by live countries. He has to manage the expectations of business on one side & prioritise the execution with support groups (external partners in particular) on the other side. He has to track the SLA compliance of change requests through its lifecycle. He will have to own and publish change request dashboards. He has to indentify opportunities for process improvements.
He will have to contribute and participate in other support operations activities such as tools management, process management & adherence, release, reporting, transition management.
Responsibilities:
* SPOC for Change Requests from live countries
* Own & publish CHR dashboards
* Follow up with owners & stakeholders on CHR progress
* Prioritise delivery of CHR based on partner capacity
* Track CHR SLA compliance
* Facilitate functional discussions between support groups
* Resolve bottlenecks & manage escalations
* Chair regular change review status & progress meetings
* Identify issues and perform root cause analysis
* Facilitate discussions between various support groups
* Contribute to other support operations activities
* SPOC for ticketing tool (Remedy) changes, updates, training
* Ensure ticket flow/assignment/closure compliance
* RCA for major issues
* Changes & maintenance of support processes
Qualifications, Skills & Experience:
* 8-12 years overall experience with at least 4-6 years in ERP project/program management
* Exposure to large and complex project environments consisting of multiple groups across geographies
* Excellent verbal and written communication skills with the ability to tailor communication depending on the target audience
* Experience in vendor management, knowledge of SAP will be significant advantage.
* Team player & ability to follow tasks through completion to required quality and timeline
Please send your resume to pooja.rao@in.schneider-electric.com
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