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Written by MBA Jobs
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Friday, 02 July 2010 |
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Job Code: 16733
Location: Business Associate:- (TCS Bangalore)
Provide assistance to professionals by answering Global Support inquiries via a mailbox
Record escalations via the call management system Remedy
Remedy ticket reporting
Production issues management tracking
Management of global mailboxes - includes responding to incoming emails and acting upon the requests/queries, categorizing email in subfolders, managing size of mailbox and archiving email.
Educational Qualification:-
MBA graduates / Bachelor 's Degree -Specialization in Commerce or Computer
Science
Essential Skills:-
Good command over Spoken English, Good writing and communication skills
Should have exposure in handling or making international calls to end users across geographies
Good Exposure to MS Suite with hands on experience on MS Outlook application
Good Analytical Skills, Research skills - detail oriented
Proficient in MS Office Suite (Word, Excel, Access, PowerPoint, Outlook, Visio) and MS Outlook
Experience with application implementation and support procedures,
Experience with Net Meeting
Sensitivity and knowledge of privacy and security rules, Solid understanding of proper business etiquette
2-3 yrs of relevant work experience in case of hiring Bcom Graduates
Competencies:-
Ability to respond to support inquiries in a logical, concise manner and format
Ability to interact with all levels of Management
Ability to prioritize and facilitate assignments with minimal supervision
Ability to handle multiple tasks and support special project needs
Ability to work independently and as part of a team
Candidates willing to relocate to Bangalore may apply.
Shouldn't have attended any TCS Interview in last 6 months.
Please mention your Date of Birth in your resume.
Kindly send your resumes to saurabhkumar.dey@tcs.com
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