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IBM - IT Infrastructure (7+ yrs)
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Written by MBA Jobs
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Tuesday, 29 June 2010 |
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Job Code: 16637
Location: Job Title :
Middle Management Positions at IBM, Infrastructure Techonology
Delivery
Job Category : IT & Systems Jobs
Recruiting Company Name: IBM
Desired Candidate Profile :
Should have led a team, size of alteast 70-150 people
People Management Skills for atleast 5+ years
Exposure/Knowledge/Experience of IT Infrastructure domain
International Customer Handling Skills/Exposure Good Knowledge on Project Management
Excellent Communication & Planning Skills Qualifications BE/Science and MBA (batch 1998-2002) from top 10 Business Schools
Location : Bangalore
Website : www.ibm.com
Functional Area : IT & Systems
Education :
UG - B Tech, BE
PG - MBA from Top 10 Institutes
Experience : 7 Year to 20 Year
Salary Offered : 15 Lac(s) to 25 Lac(s) (Negotiable)
Job Description :
ACCOUNT MANAGEMENT:
Provides leadership for Account delivery team managing customer satisfaction, delivery communications, ensure regular reporting on service delivery performance
Responsible for service quality, service delivery performance and drives service excellence Contract Management authoring and synchronization of Statement of Work (SOW), Periodic review & updates through Change Process
Manage the delivery commitments of the Global Delivery Centre according to the contract or SOW Cost/ Recovery and Financial Interlock Management
Owns cost & recovery Ensure availability of relevant financial interlocks (ICAs) with sending geography and ensure adequacy of funding
Ensure accuracy in Billing & reporting - Review, plan & approve infrastructure requirements for account Responsible for service delivery audit readiness Ensures Compliance to all Business
Controls activities, Regular mentoring/ guidance to account-resources on Compliance
SERVICE DELIVERY MANAGEMENT:
To ensure adherence to SLA and drive Productivity across Sales and Service parameters and contribute to the final value of the services provided to the clients.
Responsible for service quality, service delivery performance and drives service excellence Committed to meet the clients’ needs and provide effective and timely delivery.
Escalation on Non adherence of Service Standards and Sharing of Product, Process Changes
Provides client with a single point of escalation, coordinates smooth service delivery, assists with technical problem resolution and presents you with a monthly service report.
Filter Questions
Question 1 : Have you done Full-Time/Regular MBA from top 10 B-Schools of India or Foreign renowned MBA?
Question 2 : Do you have 5+ years of people management experience?
Question 3 : Lead a team of 70 or more people?
Please send your resume to piyush.prasad@in.ibm.com
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