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Transition Manager - TCS BPO (8+ yrs)
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Written by MBA Jobs
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Monday, 12 April 2010 |
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Job Code: 14285
Location: Profile for Transition Manager, TCS BPO
Position Summary: Transition Head at TCS BPO will be responsible for improving TCS transition methodology and toolkit for TCS BPO. He/She would drive transition-center of excellence in BPO.
Reporting: The person will be a part of TCS BPO, Mumbai and will report to Delivery Head, TCS BPO.
Job Requirements:
Experience:
- 8+ years of overall experience, with at least 4 years in a leading Insurance BPO
- Experience of transitioning projects with > 100 people in size (end-state) and multi-country and multi-lingual footprint (or lesser for higher-end controllership functions)
- Strong understanding of the core L&P processes
- Understanding of BPO operations, quality and service levels
Soft Skills:
- Excellent communication and presentation skills
- Strong ability to develop and manage client relationships
- Good team player who is dynamic and result oriented
Job Responsibilities:
- Ensure smooth transition of projects
- Further develop TCS transition approach to create a world class transition methodology
- Customize the TCS transition approach to account for L&P process and regulatory requirements
- Identify, raise and drive closure of issues in transition
- Participate in steering committee meetings during transition phase
- Collaborate with business development team to create transition approach for prospective clients
- Support sales and business development in answering RFI/RFP proposals
- Participate in client meetings, presentations and workshops
CTC: 6 to 7 LPA Only
If interested, just send us your Updated CV, Current CTC and Notice Period(Negotiable or not) at candidates.recruitex@gmail.com. We will submit your profile and provide complete support to get you the best offer.
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