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Program Delivery Head (15+ yrs)
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Written by MBA Jobs
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Wednesday, 07 April 2010 |
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Job Code: 14206
Location:
Program Delivery Head –Mumbai
Roles and Responsibilities
* Contract and risk management: Ensure compliance to agreed contract across customers
* Ensure adherence to contract changes management Ensure timely closure of all contract issues raised by the customer and program managers
* Review and drive mitigation plan for all the program level risks identified during presales, transition and sustenance Service Delivery and Transition/project management
* Review and support program managers to deliver contracted SLA and deliverables Participate in steering committee reviews to ensure program governance objectives
* Carry out monthly program level performance review through Balance Score Card and provide support to ensure defined objectives are met People Management
* Mentor Program managers and develop them to achieve Company and customer objectives Drive manager effectiveness index metrics and associated initiatives to ensure Employee satisfaction and motivation resulting in minimum attrition
* Plan and ensure employee training needs and reward recognitions Finance management:
* Review and drive financial objectives such as Gross margin, productivity, YOY growth, collections Review and drive sales in existing accounts to ensure maximum wallet share Practice and Quality Development:
* Being thought leader develop competency of the PMO as a center of Excellency for program management and project management practice Review and ensure Service Assurance, Service excellence and Service improvement programs Ensure compliance to Quality Management System.
Skills and Job Requirements
* Work experience in banking domain is required.
* Educational qualification of BE and above
* Should have minimum experience of 15+ with handling large projects spread across geography
* Should have sound financial management experience to drive revenue and profit growth
* Having god service delivery and IT operation background to understand IT infrastructure and applications
* Should have very large and senior members team in driving multiple programs
* Ready to travel across India extensively
* Excellent communication Spoken and writing and presentation skills
* Sound knowledge on Program management practices and processes
* Ability to demonstrate leadership and build relationship with CIO/CEO of customer and Company leadership
Thanks & Regards,
Deepthy Chengappa
| Recruitment Consultant|New Era India Consultancy Pvt Ltd |
|Mobile:+91-9845551066|T:080-41231180, Extn: 737|E-Mail: m.deepthy@neweraindia.com
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