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HSBC Regional Communications (8+ yrs)
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Written by MBA Jobs
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Saturday, 06 March 2010 |
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Job Code: 13431
Location: Job Title Manager, Regional Communications
Job Type
(Special Skills/Volume) Special Skills
Purpose of the Department HSBC Technology and Services (HTS) is a pivotal part of the Group and seamlessly integrates technology and operations. Global Service Delivery is an integral component of HSBC technology and Services. It anticipates and understands the needs of its customers by offering receptive, responsive and prompt services, which enables the Group to build profitable long-term partnerships with its customers. It offers a seamless proposition through Centres of Excellence (CoE), which are instrumental in providing customer satisfaction by determining the best location and best practice for a process. The CoEs identify cost intensive practices and re-engineer them to create a winning customer service proposition thereby maximising cost efficiencies and driving customer advocacy.
Global Service Delivery operates out of 22 Group Service Centres and 117 Regional and Local Service Centres. It has over 73,000 employees spread over 6 regions across the globe.
Role purpose
The candidate should be able to help develop the GSD Regional Comms strategy in consultation with the HTS Head of Comms for the Region – To build an informed, engaged and aligned workforce for Service Delivery teams in the region. The job holder will be responsible for providing alignment in brand and messaging of corporate campaigns and goals for a global employee base. The job holder will also be responsible to manage stakeholder relationships, supporting regional teams and ensuring they provide a consistent message.
To be considered for this role the job holder will need to have proven internal communications experience in a global organisation. A proven manager, with strong leadership capabilities ensuring delivery in a cross geographic team is required.
Job Description
• Responsible for the execution of corporate campaigns and initiatives
• Responsible for content and effective utilisation and execution of channel communication ( Print, Newsletters, e-magazines, online employee communication, intranet, web tools etc )
Ownership of the brand and ensure adherence to guidelines, providing alignment in messaging.
• Execute corporate campaigns across SD Regions in concurrence with established standards, timelines, and requirements
• Effective relationship management of coordination with regional teams for alignment of Brand and messaging
• Manage the RSC sharepoint for effective communication and cascade to regional teams
• Responsible for the effective management of the regional intranet
• Responsible for standardizes templates and channels
• Ensure effective delivery / implementation of planned initiatives, completing deliverables.
• Actively contribute innovative ideas, share best practices and participate in team projects.
• Work closely with SD regional teams across GSD and create positive working relationships
• Monitor and track GSD regional deliverables
• Ensure message and delivery consistency & adherence to Brand guidelines
• Effective utilization of Communication Channels
• Provide best-in-class services as per agreed SLAs and standards
• Effective cost management
• Work effectively with Group Publishing Services ( Outsourced ) for web & creative development
• Report timely MI - Balance score card, CS metrics and others
Skills Required:
• The job holder should have an understanding of internal communication channels and messages, has exceptional written/verbal skills, and should have the ability to communicate appropriately to all employee levels across the Region.
• Strong leadership and management skills with the proven ability to work in a highly complex matrix environment with exceptional stakeholder management and influencing skills
• A post graduate degree in Business management, Advertising, Marketing or equivalent
• Strong verbal skills with excellent command of English. Excellent communication, facilitation and presentation skills
• Should be mobile at the time of recruitment and for future projects
Department Corp Comm
Academic Qualifications Highest Qualification:
A post graduate degree in Business management, Advertising, Marketing or equivalent
Professional Qualification(if any): Nil
Years of Experience A minimum of 8 years of relevant experience in a global orgaqnisation with proven expertise in Internal communications ( Content creation, intranet communication, internal and external events, media relations, strategic insight in campaign development)
Candidates can send their profile to me on my mail id : jpabhishek@searchlight.co.in or abhishek.com@gmail.com or call me @ (0)9866001402.
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