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Head - Client Relationships (8+ yrs)
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Written by MBA Jobs
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Friday, 05 March 2010 |
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Job Code: 13391
Location: National Head- Client Relationship Management (Leading Online B2B Company)
Reporting to – COO
Qualification: Essential - MBA or equivalent masters degree from reputed institution(Preferably A
Grade B ‘Schools )Location - National Capital Region (Delhi- NCR)
Experience:
8-10 years of Sales & Marketing /Account Management experience preferably in a Wealth Management /Portfolio Management / MF / Telecom/ITES/Service organization.
Last 3 years experience in managing clients at a senior position.
About the company:
Our client is an on-line B2B platform that marked the beginning of online presence of Indian businesses for a global exposure.
Our Client serve their customers through a network of over 100 industry / product marketplaces, making them the largest network of integrated B2B marketplaces from India; where the small & medium size manufacturers, traders, suppliers and service providers from differentindustries can showcase/market their products and services to buyers from all over the world.
Over 5 Million global buyers regularly use our client’s services and findover 10, 00,000 products from 3, 00,000 Indian SMEs, for their sourcing needs.
Our client is the only profitable dotcom company in and today has a team of 1000+ youth panned over 27 offices all over India
Our client has been successfully serving businesses through its web-based business promotion services and has been able to make a mark on the global trade map by assisting their customers reach out to their customers globally.While they innovate continuously to offer greater value through the business promotion services,our clientwish to model themselves into a global, complete business promotion solutions organization.
As a testament to the potent business model thatour client has established, a Leading Global Private Equity Fund have invested $10 million in the company.
Job Summary:
The position involves driving revenue growth and improved client retention, renewal, up-selling and cross-selling of existing paid members of Organization from Top 12 locations (other than Delhi,Mumbai & Pune) located diversely all over India, by offering them a world class service experience. The person would be responsible for implementing the action plan to achieve the projected revenue growth targets. The job may require touring to major destinations, as per the need.
Key Tasks:
Ø To increase the overall per-person productivity of the client servicing team
Ø and achieve the targets of premium packages up-sell and client retention by
analyzing, refining, implementing & monitoring processes related to customer
touch points
Ø Ensuring adherence to all work processes by regular monitoring and audit
Ø Planning, forecasting and growth projections in line with business plan
Ø Monitoring and analysis of key data including sales figures, team size,
productivity ratios, cost of sales, client’s work status and receivables etc.
Ø Monitoring, analysis and faster & effective resolution of all customer
complaints
Ø Recruit, train & develop a client servicing team which is need sensitive, has a
consultative selling approach & is proactive at offering highest level of
customer delight. Also carry out performance evaluation and career counseling
on regular basis
Ø Gather and analyze customer feedback & business intelligence to ensure high
client satisfaction level. Also use/offer these inputs for product design
Ø Monitor the work in process to ensure time & quality of services delivered
Ø Suggesting key inputs in developing performance metrics, incentive structure,
Sales promotion schemes and monitoring key parameters to increase the
overall productivity of the client servicing team
Ø Plan & implement customer engagement & BTL marketing initiatives
Please correspond at :careerpropositions@rediffmail.com
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