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Functional Manager/Head (15+ yrs)
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Written by MBA Jobs
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Monday, 16 November 2009 |
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Job Code: 10521
Location: Job Description
* Manages a logical operational group within a tower for
example(Volume Direct Operations within "Offer to Cash") and ensures
that key objectives strategic ( breakthrough business impact),
leadership, operational and financial objectives of the tower are met
and contributes to growing the tower.
* Manages a large size team and has ultimate responsibility for
the collective performance of the team and for meeting team goals;
represents the team to internal and external stakeholders (e.g.,
Directors and above).
* Responsible for hiring, setting and monitoring of annual
performance plans, coaching, and development; ensures that the proper
tools are in place to support the team and the processes.
* Focuses on capability building and is responsible for building
a high performance team.
* Consults with other departments and support groups (e.g.,
Transformation, Quality, Engagement Teams as well as Transition) at
peer and higher levels up to VP to develop solutions and deliver
process improvements that add significant value to GBS and HP.
* Engages with all internal and external stakeholders,
communicating clearly and succinctly with customers at the peer and
higher levels ( up to VP / Sr VP levels) on performance of the team
and value delivered by the team. Gets the buy in to work on joint
initiatives with the Customer / BU teams to deliver business impact
* Guides team members to resolve escalated, complex customer and
internal issues.
Education and Experience Required
* First level university degree or equivalent; additional
management qualification ( MBA) preferred.
* Typically 15 + years of experience with experience in
leadership roles ( 5 years +)
* Experience in Services Operations and having managed large size
(200+) operations teams
* Experience in different part of the Services life cycle -
Operations, Transformation, Quality, Transition
* Mix of domain, consulting and services operations experience
would be preferred
Knowledge and Skills Required
* Excellent communication skills (e.g. written, verbal, presentation)
* Domain knowledge and experience in Order Management / Order Fulfillment
* Superior teamwork skills.
* Advanced project management skills.
* Advanced mentoring and coaching skills.
If your profile fits the requirements and you would like to apply,
please email Resume to x08bhargavi@iimahd.ernet.in
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